BeckyGilchrist
Contributor
Contributor

Content Locker

I'm hoping someone can help us solve a Content Locker issue that several users are experiencing.  When trying to sync, Content Locker attempts to synchronize thousands of documents, basically making the app unusable.  Any suggestions?

Labels (1)
5 Replies
AntonThirifays
Enthusiast
Enthusiast

Hi,

How do you use Content Locker ?

If as a push content (just as PortFolio app) from Console > Content > List View , then, if you force push this document, Content will indeed trigger the download and syncing of all documents in there.

If this is the case, better use PortFolio app instead of Content which is designed for this purpose.

If you use Content as a way to access a specific FS (general or personal), then you should not face the issue. Make sure you add the common repositories in Content > Repositories > Admin repository with proper UAG / Relay set app and proper deployment to targeted devices.

Make sure at no point you have the force push set on a folder, else it will trigger automatic download and synchronisation of said folders.

For personal, add them dynamically in Content > Repositories > Templates > Automatic , again pay attention to the setup of those.

Anton

0 Kudos
MatthewSwenson
Enthusiast
Enthusiast

To second Anton's reply,

If you're going to publish documents through the managed content area (Console > Content > List View), and you don't want them to download automatically, make sure the individual documents are not set to Required or Automatic.  Otherwise, they will download automatically whenever the device app syncs.

BeckyGilchrist
Contributor
Contributor

Thank you to both Matthew and Anton for the suggestions.  It looks like it worked for a few people, but not everyone.  We are still having people complain about documents not loading.  We keep doing a workaround of uninstalling and reinstalling the app, but we are still looking for what could be the root cause.  Any other ideas to try?

0 Kudos
MatthewSwenson
Enthusiast
Enthusiast

That sounds like a completely different issue than the one you first described...

Are these PDF files?  Do you see a Limited View popup and then have the preview applet close?

0 Kudos
MatthewSwenson
Enthusiast
Enthusiast

I'm not sure if anyone else has experienced issues with managed content PDFs, but since I mentioned it, I would like to mention that support just discovered an Android Content bug where PDF files were becoming corrupt after being updated under specific syncing circumstances.  The gist is that if the app auto-syncs the content on startup, the update will likely be corrupted.  If the user presses the sync button, it is not corrupted.  Under some circumstances, the issue does not occur on app startup, though, and I don't understand why that is.  This may explain the OP's experience.  It has been driving my users nuts for quite some time.  I'm not sure if this affects content from other repositories or not.

0 Kudos