Console 1907 Android Identifier stalling

[DavidFink]

Just wondering if anyone else is seeing an infinite ' Enrollment is in progress'  screen after using AFW#HUB. The Hub downloads, I scan the QR code for our environment and then it just stalls there. I am updating to console 1908  on Wednesday in hopes of a resolution.

[LukeDC]

Hey Dave, this seems to be a known issue:

https://support.workspaceone.com/articles/360033888434-HUB-2991-DPC-Identifier-enrollment-using-afw-...

[LukeDC]

Or maybe not......this is for Agent 1907, not console 1907. Shrug....

[enges]

Yes, that is the issue that Luke linked to.  We are seeing it intermittently as well, with both KME and afw#hub enrolments.  VMware are waiting on Google to fix it, so a console upgrade isn't going to help you.

[DavidFink]

Thanks Luke!

We just got the 1908 update installed in our test environment this morning. I'll update the thread once we've had a chance to retest.

[DavidFink]

1908 is a bust. The last thing I see on my 2 test devices, a BB Key 2 and a Pixel 2, is ' enabling SAML'  and then just the whitescreen we were seeing prior to 1907. I've just enrolled an iphone X in the same environment and there is no issue with the SAML configuration. I know I can get to device owner mode with KME, but their workaround to use some other enrollment method, what would that be on a Blackberry or a Pixel? Canada doesn't have ZTE yet.

[Stansfield]

The known issue suggests trying qr code enrollment and notes zero touch is also broken does that work for you in 1908?