Clear passcode request on DEP device - Device not acknowledging passcode has been set

[DeepakSudra]

i have an issue or believe its an issue or bug where if the service desk clear a passcode from a device and a user has forgotten their passcode, it clears the passcode from the device which all works perfectly.  We have a security profile where a passcode has to be set on the device so it will keep prompting you to set a passcode every time you unlock the device for about 60 mins and then if you haven't put a new passcode in after the 60 mins then it will force you to put a passcode in.

once the passcode has been set, airwatch doesnt acknowlege the passcode has been set unless you go into the 'HUB' app on the physical device and run a sync. is there a way we can do this via the console rather than contacting users ?

[chengtmskcc]

Have you tried sending a query from the console? Does this happen to all of your devices?

[Jmosh]

Hi Deepak,

Is there any issues on the device (such as no email etc) when the console hasnt updated with the latest info? From my experience the device should check-in every few hours depending on your settings. Once the device checks in the console will update to reflect a passcode is set.

[DeepakSudra]

hello,

yes i have tried to query the device from the console and then a sync via the console but this does not clear it from the no passcode dashboard. the only way to do this is go on the 'HUB' app and perform a sync.

hi Jeff, there are no issues with emails or and other profile deployment. you can see the status of the device when it was last checked in, even when a new passcode is set after you send the clear passcode command to the device, the device in airwatch see the device as not having a passcode.