callegrafi
Enthusiast
Enthusiast

Classroom must be configured with a valid education configuration profile error

Hi there,

We have teacher ipads that gets an error in Apple Classroom app, "Classroom must be configured with a valid education configuration profile"

The common factor seem to be that it only occurs on ipads with ios 15.

Have anyone else seen this?

 

Best regards,

Carl

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ashton876
Contributor
Contributor

I experienced this problem with a teacher's iPad today. It was unusual because the device was working perfectly with Apple Classroom yesterday. The issue was not school wide but specific to one teacher. The teacher's device is on iOS version 15.1.

 

After attempting many things on both Apple School Manager and the Workspace ONE UEM console I stumbled upon quite a simple solution. On the iPad I opened the Hub application, clicked "This Device" and then clicked "Send Data". This resolved the issue.

 

Hope this helps. Good luck.

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