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bfrankbit
Contributor
Contributor

Canvas not showing app icons

I have created a launcher canvas in a new device profile.


On this canvas are 3 app tiles; two of the apps are built-in Android apps (phone and maps), and the other is a 3rd party app.


For some reason when the device picks up the profile, I just get 3 grey boxes instead of the icons I should be seeing. If I tap the boxes the apps launch, there is just no icon.


Just wondering if there is something I am doing wrong.


Screenshot from the management console: https://imgur.com/a/qGQdiUx


Image of the device screen: https://imgur.com/a/es9rbgw

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BethC
Hot Shot
Hot Shot

If selecting ' reload launcher'  doesn't work on the device then I would uninstall the launcher application from the device page under apps and then push the launcher profile out again. What launcher version are you using...4.4? If so, that version is very buggy!
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