VMware Workspace ONE Community
alonestone
Contributor
Contributor
‎06-09-2021 06:31 AM

Boxer - Unable to Authorize after email change

I have a user who is getting Unable to Authorize after their email changed. It is correct in Exchange, WorkSpace One, AD, Boxer Profile etc. But when he opens the App, he is getting Unable to Authorize. 

Thoughts? Suggestions?

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xprncd_n00b
Contributor
Contributor
‎09-07-2021 09:26 AM

Did you figure out the issue?

 

I have a similar issue and am trying not to wipe the device. I did noticed the user has a secondary SMTP address with his old email.

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alonestone
Contributor
Contributor
‎09-10-2021 04:34 AM

First, we did a wipe on his device, then deleted him from Airwatch.

Next, we deleted him from the MDM group in AD.

Did an AD sync in Airwatch, making sure that he was no longer in the group.

Then we added him back to the group in AD, synched Airwatch again, making sure that he was added back to the group.

We then made sure that that the email address was correct.

After that I contacted the user and he was able to use the HUB app and re-enroll with Airwatch. Boxer then came back up and started working for him.  

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