apchrispi
Contributor
Contributor

BYOD iOS - Response Status code was unacceptable: 401

dear all,

we have a problem with some ios devices with BYOD configuration.

they can enroll their phones/ipads without any problems, install the profile and all looks well.

but on some devices, we get an error message in the hub-app called: Response status code was unacceptable: 401

2021-05-06 08_39_07-Cisco Jabber.png

we have no restrictions configured that could trigger this

sometimes, we can enroll BYOD devices without any problems, sometimes not.

the error occurs on different devices

any ideas ?

 

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2 Replies
apchrispi
Contributor
Contributor

problem solved

we set a restriction in the past to only allow iOS 13 devices and higher.

but the restriction didn´t know some iOS sub-versions. so airwatch blocked the enrollment.

we deleted this restriction and everything is working again

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bjun123
Contributor
Contributor

Hello,

I'm encountering a similar issue.

 

Can you provide more details on the type of restriction that was causing the issue?

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