VMware Workspace ONE Community
HimanshuMishra
Enthusiast
Enthusiast

Authentication issues on shared devices

Hello All,

I am getting authentication issues consistently on shared devices. We have a generic account for staging and autologout after 13hours. We are observing AUTH-1005 (invalid token) and HMAC authentication failure on these shared devices. I can replicate the issue if I leave the device logged in and let hub trigger an auto logout. It is happening on almost all the shared

devices. After auto logout it prompts to enter credentials and token. At this screen, it is expecting the staging account credentials. If you reboot the device, it goes back to normal login screen with just username and password. Has anyone seen this before ?

We are on 19.7.0.17 (1907).

Shared device Login 1.PNG

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HimanshuMishra
Enthusiast
Enthusiast

Hub version 20.08 seems to have fixed this issue. Not getting Use-token screen anymore.

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TheWebExpertCA
Contributor
Contributor

I have a similar issue, did a device wipe, now when I log in to hub, the screen refreshes and goes back the the login screen, the tablet is unlocked and checked out, i just cannot access hub.

So frustrating!

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