MichaelLeung
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Contributor

All Android devices are forced to use Android Work/Enterprise enrollment unexpectedly and unable to revert

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Background: We tried Android Enterprise in a very sub sub OG. And register to Google EMM and work fine for that OG. However, ALL Android devices in all other OG are forced to use Android Enterprise unexpectedly. We have removed and clear ALL Google EMM setting, ALL Android (not  legacy) profile and ALL Google Account setting in the AirWatch console. Also, we have disabled all EMM from Google Play for work. Checked all Google EMM setting are removed in AirWatch console via front-end setting.

Symptom:

1) All android devices assigned to use Android Work (Enterprise), but we want to stay in Legacy mode

2) Whenever we removed ALL Google account, problem persists.

3) When add a Android (not Legacy) device profile, found that no need to login Google EMM (but removed ALL related settings and login)

1 Solution

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chengtmskcc
Expert
Expert

Check out this blog post written by Charlie Hodge who's a Sales Engineer specializing in Unified Endpoint Management (UEM) and the Digital Workspace.

https://blog.eucse.com/things-not-to-do-workspace-one-changing-android-emm-registration/

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4 Replies
chengtmskcc
Expert
Expert

Hi Michael,

What a pickle! Have you opened a support case with VMware and maybe Google?

And what's the reason for staying in Legacy? Both Google and VMware have been deprecating features and support for Legacy for quite some time. We get push back from some users with Legacy enrolled devices, but the inability to manage these devices down the line forces us to migrate them over by end of October if not sooner.

MichaelLeung
Contributor
Contributor

We want to have deeper test on Android Enterprise before migration. So want to use Android Legacy instead.

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chengtmskcc
Expert
Expert

Check out this blog post written by Charlie Hodge who's a Sales Engineer specializing in Unified Endpoint Management (UEM) and the Digital Workspace.

https://blog.eucse.com/things-not-to-do-workspace-one-changing-android-emm-registration/

View solution in original post

MichaelLeung
Contributor
Contributor

Thanks for your web site!

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