yw1
Contributor
Contributor

Airwatch enroll device not approved

In Airwatch, I created user and user group. Configured some VPN profiles for this user group. Add device to this user group. Received the email and 

Then I tried to enroll my iphone with Intelligent Hub but got this error:

"Device not Approved

You are not allowed to enroll your device for the following reasons:

Device is not on approved list of devices.

This device is registered to another user. 

Contact your IT Admin  for more information. "

 

I tried deleting this device from device list from Airwatch and enroll again. Still got the same error. Any suggestions? Thanks!

 

 

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ogushia
Enthusiast
Enthusiast

A typical reason for the error you mentioned is that the device-specific identifier(e.g.IMEI) of the device is registered with another user.
Check that registration status of the device.(Navigate Device > Lifcycle > Enrollment Status)

ogushia_1-1617594219984.png

 

 

 

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yw1
Contributor
Contributor

Hi Ogushia,

 

Thanks for the reply.

I tried following:

1. From device list, delete the device. 

2. From lifecycle->enrollment status, select the device, revoke token first, then delete the device. 

 

Then from account->Users, add device again. 

Then 

1. From Hub App, register this device

2. Sync the device. 

But the problem is that the VPN profiles will never be pushed to my iPad.

Trouble shooting log did not show any errors. 

Do u know why the profile is not pushed to my device?

Thanks a lot!

 

 

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ogushia
Enthusiast
Enthusiast

In my experience, iOS device didn't receive any profiles when APNs certificate has been expired.

As another check point, please check that if profile install commands stacked or not.

ogushia_0-1617864579461.png

 

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