Aquiline good afternoon,
Sorry for the delay in response, but the customer had to postpone the update for today.
For the upgrade, the customer was with the console in version 9.1 and went to 9.7.0.3
Process:
-Validate the requirements of the version to be installed;
-Stop all AIrWatch services on console and device servers;
-Run incremental database installer from 9.1 to 9.2 with user with the required permissions;
-Run the Incremental Installer from 9.2 to 9.3;
-Run the database installer from version 9.7;
-In the console so there is no conflict with old versions in case a previous updating has already been done on the server, I uninstalled the services and removed the old installation folder;
-I ran the version 9.7 services installer;
After installation I rebooted the server;
-I did the same process up for the device server;
Update occurred without any problem and successfully.
I hope it helps 🙂
Information on version 9.7
After the upgrade the console configuration profiles were only delivered to devices assigning with smart groups
The same was true for apps