BillPB
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AirWatch Server Migration

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Hello. I have AirWatch running on an old Windows virtual server and we are trying to migrate that to new virtual 2016 Server. We ran into an issue trying to find the download to Content Manager (Content Gateway). Could you possibly point me in the right direction to find this download? Even though we have a license and I am logged into My VMWare, My Workspace ONE says I do not have permission to open a support ticket. Any help would be greatly appreciated.

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chengtmskcc
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Not sure but I suspect you will once you've been granted 'Technical Admin' role within the VMware support portal.

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chengtmskcc
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Hi Bill,

Download to Content Manager (Content Gateway) can be found via the Product Page.

https://my.workspaceone.com/products

Your account in the support portal needs to be designated as a 'Technical Admin' before you can open any service request with VMware support. You may want to check with your team to see who can update your account in the portal with the proper user role.

Super Users have full administrator access in My Workspace ONE and have the ability to elevate other users to the AirWatch Technical Administrator role.

AirWatch Technical Administrators have the ability to open support requests and work with AirWatch Support on support requests. The maximum number of AirWatch Technical Administrators your organization is entitled to is based on the support offering you select.

I hope this helps!

Best,

Tom

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BillPB
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Thank you for the reply Tom. I have been on that site and see release notes, but no software download. The release notes reference this:

Content Gateway installers now available from AirWatch Resource Portal VMware AirWatch Content Gateway installers (Linux, Windows, and Virtual Appliance) can now be downloaded from AirWatch Resource Portal. You are redirected to the AirWatch Resource Portal page during Content Gateway installation procedure.

When we were doing the migration it also said we will be "redirected" but it still only leads to the release notes with no software to download. So we are in a loop here of not being able to find the actual download.

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chengtmskcc
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Did you check out the below from the same site?

2020-07-08_14-05-31.png

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BillPB
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Oh, I do not have the third tab you do. I only have Release Notes and Product Guides. How do I get the Installs tab?

pastedImage_0.png

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chengtmskcc
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Not sure but I suspect you will once you've been granted 'Technical Admin' role within the VMware support portal.

View solution in original post

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BillPB
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I agree, thank you for your help.

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chengtmskcc
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The pleasure is mine. Smiley Happy

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