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Paul_Coen
Contributor
Contributor

Time to rethink licening mechanism, or how every problem becomes a sales problem.

I hope that there's some serious thought given to how licensing / activation is handled inside of the VI3 product line. I'll admit I've never been comfortable with it - it's the only piece of mission-critical software we currently have that actually needs FlexLM and active license checks in order to function. We're not using Windows Server 2008 at this point.

Frankly, now that 3i is free, what logic is there to disabling VM startup on any version? I'm not even talking about the additional features here. Just starting up VMs.

I've been a huge supporter of VMware over the past few years. We started with ESX 2.0, and it's saved our behinds, given the resource, space and staffing constraints in our environment. But this is a big screwup. Even sites with change management processes could get hit with this - what if a bug like this hadn't surfaced for a couple of extra weeks? How many more sites would have OK'd it in the meantime? How many arbitrary dates in the future should be tested to make sure the licensing feature doesn't drop dead?

Making the basic, critical functionality (booting and running VMs) of a product dependent on license checks looks like the solution to a sales/marketing problem is being put ahead of the needs of actual customers. And guess what? This incident is going to be a sales problem going forward, if VMware doesn't address this in a really forthright manner - beyond just the bugfix. They need to say how it happened, and why this particular problem won't happen again. Sure, that can be uncomfortable, but it clears the air.

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rob_nance
Contributor
Contributor

I have to say, I agree, and you are right. The whole reason we upgraded to update 2 quicker than we would have liked to, was because of ANOTHER licensing issue. There was a bug in the previous release that some copies of OEM licensed ESXi, like if you bought a pre-loaded USB drive from HP, Dell, etc, it would not report it's license correctly. We bought 3 servers with the $500 ESXi foundation option, and all 3 would not allow VMs to autostart among other problems. SNMP couldn't be enabled, or any other changes through RCLI (the only way to enable SNMP without virtualcenter is through RCLI) since there is no command line interface for ESXi embedded. So because of this, we reluctantly upgraded to update 2 the day it came out, because our power is unreliable at our office location, so we really needed auto-start to work in case the power is out longer than our UPS can keep us up.

So we updated to fix a license problem, and jumped right into another license problem. Luckily we only powered down one VM this morning, a monitoring VM.

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Texiwill
Leadership
Leadership

Hello,

Moved to the Virtualization and Technology forum


Best regards,

Edward L. Haletky

VMware Communities User Moderator

====

Author of the book 'VMWare ESX Server in the Enterprise: Planning and Securing Virtualization Servers', Copyright 2008 Pearson Education.

CIO Virtualization Blog: http://www.cio.com/blog/index/topic/168354

As well as the Virtualization Wiki at http://www.astroarch.com/wiki/index.php/Virtualization

--
Edward L. Haletky
vExpert XIV: 2009-2023,
VMTN Community Moderator
vSphere Upgrade Saga: https://www.astroarch.com/blogs
GitHub Repo: https://github.com/Texiwill
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