Vmware tools uninstallling

[jrvinsky72]

Anyone have any suggestions as far as vmware tools uninstalling. We have a client running Vcenter 7.0.3 and vmware tools v 11360, and the tools keeps uninstalling every wek or so. Get a notice that it is down, log into vcenter and notice that tools is not installed and thus, has no NIC divers/network, reinstall tools, and everything is good once again.

Any suggestions would be greatly appreciated. 

[scott28tt]

Which guest OS?

[jrvinsky72]

Windows Server 2019

[scott28tt]

A moderator should be along to move your thread to a more appropriate area.

[10rnato]

You can download the last version (v. 11365 ) and try again. Please be sure that your GuestOS have the last version of Visual C++ too.

For a 64-bit Windows guest, the prerequisite versions are Microsoft Visual C++ 2015-2019 Redistributable (x86) version 14.28.29913.0 and Microsoft Visual C++ 2015-2019 Redistributable (x64) version 14.28.29913.0.

You can refer to this Microsoft link.

Sometimes, the Windows Update overlap the installation of VMTools. You can check this KB too:

https://kb.vmware.com/s/article/83949

For the Release Notes of VMTools v. 11.3.5 check this link.

Regards.

[Ajay1988]

This can heppen if a tools upgrade failed.

Is someone triggering VMware tools everyweek or so ? Or there might be a API/script triggered to remove tools outside VMware. 

Is the below option checked?  Untick if not needed. Windows Updates and VMware Tools upgrade running at same time can have issues for sure.