VM Machine - Cannot Restart, Reset, Console, RDP to it

[Alaska_Rizk]

I'm in need of some assistance. I've got a VM which looks to be in a power on state, yet I cannot console to it, Restart Guest, Power Off, Reset, Suspend, etc. Cannot do this through the VI Client from my desktop or from the client on the VI Server. Could sure use some expertise on this matter. Would bumping the VI Server service help this issue? I've attached a screen shot of what I am seeing within my client.

[Craig_Baltzer]

Duncan and a few of the other folks had some suggestions in this thread for killing a "stuck" VM

http://communities.vmware.com/message/1000782?tstart=0

[Texiwill]

Hello,

Moved to Virtual Machine and Guest OS forum.

Best regards,

Edward L. Haletky

VMware Communities User Moderator

====

Author of the book 'VMWare ESX Server in the Enterprise: Planning and Securing Virtualization Servers', Copyright 2008 Pearson Education.

Blue Gears and other Blogs: http://www.astroarch.com/wiki/index.php/Blog_Roll

[Alaska_Rizk]

Thank you. Always like to use the VMWare Community first before I call VMWare because I can work at my own pace at figuring something out based on what the Community forum suggests. however, I was under the gun, so called VMWare, and sure enough, ended up with a highly technical engineer who had me SSH into the host the hung VM was on and then he started to go to work typing commands faster than I could read and understand them. I've left the SSH open for now and plan on copying everything we did there into a text file so I can parse through it at my own pace. He did end up killing the VM world ID. When you do that, it sets the VM to Powered Off status and creates a new ID. From there, it looked like he ran another command to "Start" that process ID. Thanks again for your reply. Always appreciate you guys. Shall I upload what I copy out of the SSH connection?

[Texiwill]

Hello,

Check out http://www.itworld.com/security/54258/more-thoughts-forensics as a way to shutdown and restart VMs. I am not sure I would have allowed anyone to touch my systems.... but that is a trust issue.

Best regards,

Edward L. Haletky

VMware Communities User Moderator

====

Author of the book 'VMWare ESX Server in the Enterprise: Planning and Securing Virtualization Servers', Copyright 2008 Pearson Education.

Blue Gears and other Blogs: http://www.astroarch.com/wiki/index.php/Blog_Roll

[Alaska_Rizk]

Well, I ended up with a Senior Engineer for some reason. I know what you mean though. At work, he could have killed my VM permanently. If that had happened, I would have just restored via VCB backup.

On another note, I have attached what I believe you referred to in the web blog post on killing a VM. I'm a bit curious as to what he is referring to by "fixing the close parentheses" at the end of line one. Am I missing something? Are they not the right parentheses format? What am I supposed to fix?

[Texiwill]

Hello,

It should be $1 not $21. The blog post has been updated to reflect this. It is part of the awk language and the original blog post had a typo.

Best regards,

Edward L. Haletky

VMware Communities User Moderator

====

Author of the book 'VMWare ESX Server in the Enterprise: Planning and Securing Virtualization Servers', Copyright 2008 Pearson Education.

Blue Gears and other Blogs: http://www.astroarch.com/wiki/index.php/Blog_Roll