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MrVmware9423
Expert
Expert

Steps to troubleshoot if VM is Hang???

Dear Team,

Today one of the Windows admin reported that they are not able to take a RDP of one the VM but able to ping the server.

After taking VM console from vsphere client we have found VM in a hang state (as after giving ctrl  + Alt + delete command nothing happens)

We have forcefully powered off the VM and power on the VM. Now it's working fine.

Just want to know if i face this type of problem then how to troubleshoot the issue need ur assistance on the same.

regards

Mr VMware

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vThinkBeyondVM
VMware Employee
VMware Employee

Here is nice KB on troubleshooting VMs those are non-responsive. Go through all the links given in KB for other related KBs.

http://kb.vmware.com/selfservice/microsites/search.do?language=en_US&cmd=displayKC&externalId=100375...


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