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leon533
Contributor
Contributor

At Least One Service or Driver Failed to Start Up. Use Event Viewer to Examine for Further Details.

We had 3 servers that were virtual and have transferred them to each of their own physical boxes now. 2 of the 3 servers receive the error message 'At Least One Service or Driver Failed to Start Up. Use Event Viewer to Examine for Further Details.' at the logon screen. The event viewer doesn't show anything. No devices have driver comflicts and everything is in working order. After troubleshooting the issue, it seems as though the 'VMMEMCTL' service on the 2 machines receiving the error message was trying to start. The difference between the 2 servers with the error message and the 3rd that is not receiving the error message was that VMWare tools was removed on them prior to the V2P process; VMWare tools still existing on the system without the error message. We cannot think of anything else that is different between the 3.

I have went through the registry and tried to clean up the remenisance of VMMEMCTL and any other vmware drivers and the error message still appears.

Any ideas please?

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3 Replies
RParker
Immortal
Immortal

Uninstall VM ware tools, delete the vmware folder under program files. reboot the machine.

At this point the service should not appear. Verify that the drivers for vmware are removed in hardware, and then reinstall vmware tools, reboot.

Then see if you still get the same error.

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leon533
Contributor
Contributor

VMware tools has been removed on the two servers that are receiving the error message. It was removed prior to going onto a physical box.

The VMware folder does not exist in C:\Program Files\. All drivers for VMware appear to be removed as well.

I have tried to re-install VMware tools to see if that would rectify the issue however, it would not let me re-install due to the fact VMware tools would only install in a virtual environment, unless there is a different file that would allow to install on a physical box?

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bennopia
Contributor
Contributor

The error is being caused by a hidden device that is not uninstalled when you uninstall VMWare Tools. The symptoms are expressed by seeing an error on the screen stating that a service or driver has failed to start, yet seeing nothing within the System Event Log detailing what service or driver has failed to start.

To uninstall the hidden device, you need to open Device Manager. Change the options to Show Hidden Devices (accessed from the View context menu item, when you right-click on Device Manager), then browse to the Non-Plug and Play Drivers node. You will see a VMWare device there with an exclamation mark on it, indicating that it has not been started successfully. Right-click on this device and select Uninstall. You will then be prompted to reboot the server. The error should not reoccur.

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