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fifthman_roshan
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vSphere Upgrade Failed

Hi, Am trying to upgrade the env.

vCetner 6.0 U3c to 6.7.

Getting following error at prechecks. Not sure what is causing the issue. No KB article as such. Any help with be appreciated.

Error

VMware Tools driver is not initialized

Resolution

Make sure that VMware Tools driver is initialized and is running properly on the source vCenter Server Appliance (1XXXXXX). Also make sure that the ESXi host which contains the source vCenter Server Appliance is not under heavy load. Contact VMware support in case the issue cannot be resolved.

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fifthman_roshan
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i had to upgrade to latest 6.0 vcenter and then go to 6.5 U2d. it was a bug in the version itself.

View solution in original post

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a_p_
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Just a guess, did you already try and reboot the source vCSA to see whether this solves the issue?


André

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fifthman_roshan
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yes. I tried that. Did not help.

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a_p_
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Maybe resetting the root password on the source vCSA helps.

see e.g. Upgrade from vcsa 6.0 to 6.7

André

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SupreetK
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Please check the KB - VMware Knowledge Base

Cheers,

Supreet

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fifthman_roshan
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i had to upgrade to latest 6.0 vcenter and then go to 6.5 U2d. it was a bug in the version itself.

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