support bundle creation error

[VPXA]

Please suggest me for to create a support bundle from a host in vCenter using https://<hostname>/ui 

already tried the same getting error saying "

using vCenter webclient (https://<vcenter>/ui) also could not able to create the bundle.

Please provide me your inputs to getting this fixed.

Regards,

Suresh.

[ashilkrishnan]

Hi @VPXA ,

What is the vCenter and ESXi version ?

It seems you are trying to collect logs from the host directly and not vCenter. Just enter the ESXi IP/FQDN(without /ui) and let us know what happens.

[VPXA]

even with IP address or hostname its redirecting to /ui and getting the same error.

[VPXA]

Esxi version : 6.5u3 (13932383)