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arimicci
Contributor
Contributor

snapshot removal hanged up

Hi all,

I have a snapshot remove that is hanged and made the VM unresponsive.

Tried to stop it but no luck.

Here the task it is hanging the VM:

[root@rsthost5:~] vim-cmd vimsvc/task_info haTask-32-vim.vm.Snapshot.remove-2154353051

(vim.TaskInfo) {

   key = "haTask-32-vim.vm.Snapshot.remove-2154353051",

   task = 'vim.Task:haTask-32-vim.vm.Snapshot.remove-2154353051',

   description = (vmodl.LocalizableMessage) null,

   name = "vim.vm.Snapshot.remove",

   descriptionId = "vm.Snapshot.remove",

   entity = 'vim.VirtualMachine:32',

   entityName = "asteroid",

   locked = <unset>,

   state = "running",

   cancelled = true,

   cancelable = true,

   error = (vmodl.MethodFault) null,

   result = <unset>,

   progress = <unset>,

   reason = (vim.TaskReasonUser) {

      userName = "root"

   },

   queueTime = "2020-02-08T01:24:10.963167Z",

   startTime = "2020-02-08T01:24:10.963267Z",

   completeTime = <unset>,

   eventChainId = -2140614245,

   changeTag = <unset>,

   parentTaskKey = <unset>,

   rootTaskKey = <unset>,

   activationId = <unset>

}

I did tried these:

[root@rsthost5:~] vim-cmd vmsvc/power.off 32

Powering off VM:

Power off failed

[root@rsthost5:~] vim-cmd vmsvc/power.shutdown 32

(vim.fault.TaskInProgress) {

   faultCause = (vmodl.MethodFault) null,

   faultMessage = <unset>,

   task = 'vim.Task:haTask-32-vim.vm.Snapshot.remove-2154353051'

   msg = "Received SOAP response fault from [<cs p:000000d4cae14a20, TCP:localhost:8307>]: shutdownGuest

Another task is already in progress."

}

[root@rsthost5:~] vim-cmd vmsvc/get.tasklist 32

(ManagedObjectReference) [

   'vim.Task:haTask-32-vim.vm.Snapshot.remove-2154353051'

]

[root@rsthost5:~] vim-cmd vimsvc/task_cancel haTask-32-vim.vm.Snapshot.remove-2154353051

Any hint very appreciated.

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arimicci
Contributor
Contributor

Update:

I did a hostd restart, task seems not running anymore but cannot start the VM.

I did shutdown all other VM and asked host to reboot, but the shutdown were hang at "stopping periodic scsi".

I had to brute force turn off power of the host.

After restart the VM had to consolidate disks, after consolidation I started it and seems fine.

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