jay0071
Contributor
Contributor

Vm Shutting down

I have a new HP DL380 gen10 server. I have 2 1TB drives setup with raid 1. Vm shuts down every couple of days. I Just have one vm - Windows server 2016. I am running 6.7.0 (Build 8169922). I've generate a support bundle which I've attached. Can someone try help with the logs. Last shutdown was on the 23/05/2019 between 2AM and 9AM.

I am totally new to ESXi. I didn't install someone else did, so  if you need more logs please let me know

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14 Replies
daphnissov
Immortal
Immortal

Has your trial period of Server 2016 expired? If the VM is turning itself off and the host is fine, this is most likely the cause.

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jay0071
Contributor
Contributor

Windows is Activated.

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jay0071
Contributor
Contributor

I really need some help with this server. I have to reboot the host every night to keep Vm from shutting down.

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Deso1ator
Enthusiast
Enthusiast

Is the VM being shutdown by the ESXi host or within the guest OS?

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jay0071
Contributor
Contributor

ESXi host is shutting down the server. When I start the server I get the notification that the server was not shutdown correctly.

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birend1988
Hot Shot
Hot Shot

Can you share vmware.log at the time VM was powered off by host.

VCIX, NCAP
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jay0071
Contributor
Contributor

My first post has logs attached also has the times of shutdown

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jay0071
Contributor
Contributor

If you need any other information please let me know

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birend1988
Hot Shot
Hot Shot

Please upload only VMware.log files.

VCIX, NCAP
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jay0071
Contributor
Contributor

Log files attached for last known crash on 23/05/19. I've been rebooting host every night  since to stop crashes

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birend1988
Hot Shot
Hot Shot

Observed below in the VMware.log,

2019-05-23T07:46:38.707Z| vcpu-1| I125: CPU reset: soft (mode 0)

2019-05-23T07:46:38.711Z| vcpu-2| I125: CPU reset: soft (mode 0)

2019-05-23T07:46:38.714Z| vcpu-3| I125: CPU reset: soft (mode 0)

2019-05-23T07:46:38.719Z| vcpu-4| I125: CPU reset: soft (mode 0)

2019-05-23T07:46:37.907Z| vcpu-6| I125: CPU reset: hard (mode 0)

2019-05-23T07:46:37.907Z| vcpu-5| I125: CPU reset: hard (mode 0)

As per the below KB CPU reset: soft/hard initiate by USER or API.

VMware Knowledge Base

Please check if you have any script running to power off the VM.

Please share the hostd and vmkernel.log as well.

VCIX, NCAP
jay0071
Contributor
Contributor

No there is no scripts to power off server. Logs attached.

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birend1988
Hot Shot
Hot Shot

Found below in vmkernel.log,

2019-05-23T07:46:37.928Z cpu2:2098640)Config: 703: "SIOControlFlag2" = 0, Old Value: 1, (Status: 0x0)

2019-05-23T07:46:39.018Z cpu3:2099884)VSCSI: 2623: handle 8192(vscsi0:0):Reset request on FSS handle 2493474 (0 outstanding commands) from (vmm0:Server2016GEN10)

2019-05-23T07:46:39.018Z cpu7:2097359)VSCSI: 2903: handle 8192(vscsi0:0):Reset [Retries: 0/0] from (vmm0:Server2016GEN10)

2019-05-23T07:46:39.018Z cpu3:2099884)VSCSI: 2623: handle 8193(vscsi0:2):Reset request on FSS handle 724011 (0 outstanding commands) from (vmm0:Server2016GEN10)

2019-05-23T07:46:39.018Z cpu7:2097359)smartpqi: pqisrc_taskMgmt:780 :[177:0.0][1,0,0]:IN :(virt reset)

2019-05-23T07:46:39.018Z cpu7:2097359)smartpqi: pqisrc_taskMgmt:874: (virt reset) DONE

2019-05-23T07:46:39.018Z cpu7:2097359)smartpqi: pqisrc_taskMgmt:919: OUT 0

2019-05-23T07:46:39.018Z cpu7:2097359)VSCSI: 2691: handle 8192(vscsi0:0):Completing reset (0 outstanding commands)

2019-05-23T07:46:39.018Z cpu7:2097359)VSCSI: 2903: handle 8193(vscsi0:2):Reset [Retries: 0/0] from (vmm0:Server2016GEN10)

2019-05-23T07:46:39.018Z cpu7:2097359)VSCSI: 2691: handle 8193(vscsi0:2):Completing reset (0 outstanding commands)

2019-05-23T07:46:45.504Z cpu2:2099892)VSCSI: 2623: handle 8192(vscsi0:0):Reset request on FSS handle 2493474 (0 outstanding commands) from (vmm0:Server2016GEN10)

2019-05-23T07:46:45.504Z cpu2:2099892)VSCSI: 2623: handle 8193(vscsi0:2):Reset request on FSS handle 724011 (0 outstanding commands) from (vmm0:Server2016GEN10)

You need to contact HP on this case.

Found below HPE advisory,

https://support.hpe.com/hpsc/doc/public/display?docId=emr_na-a00041660en_us&docLocale=en_US

VCIX, NCAP
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jay0071
Contributor
Contributor

Thanks for taking the time to look at logs. I will contact HP and see what they say

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