Vm Shutting down

[jay0071]

I have a new HP DL380 gen10 server. I have 2 1TB drives setup with raid 1. Vm shuts down every couple of days. I Just have one vm - Windows server 2016. I am running 6.7.0 (Build 8169922). I've generate a support bundle which I've attached. Can someone try help with the logs. Last shutdown was on the 23/05/2019 between 2AM and 9AM.

I am totally new to ESXi. I didn't install someone else did, so  if you need more logs please let me know

[daphnissov]

Has your trial period of Server 2016 expired? If the VM is turning itself off and the host is fine, this is most likely the cause.

[jay0071]

Windows is Activated.

[jay0071]

I really need some help with this server. I have to reboot the host every night to keep Vm from shutting down.

[Deso1ator]

Is the VM being shutdown by the ESXi host or within the guest OS?

[jay0071]

ESXi host is shutting down the server. When I start the server I get the notification that the server was not shutdown correctly.

[birend1988]

Can you share vmware.log at the time VM was powered off by host.

[jay0071]

My first post has logs attached also has the times of shutdown

[jay0071]

If you need any other information please let me know

[birend1988]

Please upload only VMware.log files.

[jay0071]

Log files attached for last known crash on 23/05/19. I've been rebooting host every night  since to stop crashes

[birend1988]

Observed below in the VMware.log,

2019-05-23T07:46:38.707Z| vcpu-1| I125: CPU reset: soft (mode 0)

2019-05-23T07:46:38.711Z| vcpu-2| I125: CPU reset: soft (mode 0)

2019-05-23T07:46:38.714Z| vcpu-3| I125: CPU reset: soft (mode 0)

2019-05-23T07:46:38.719Z| vcpu-4| I125: CPU reset: soft (mode 0)

2019-05-23T07:46:37.907Z| vcpu-6| I125: CPU reset: hard (mode 0)

2019-05-23T07:46:37.907Z| vcpu-5| I125: CPU reset: hard (mode 0)

As per the below KB CPU reset: soft/hard initiate by USER or API.

VMware Knowledge Base

Please check if you have any script running to power off the VM.

Please share the hostd and vmkernel.log as well.

[jay0071]

No there is no scripts to power off server. Logs attached.

[birend1988]

Found below in vmkernel.log,

2019-05-23T07:46:37.928Z cpu2:2098640)Config: 703: "SIOControlFlag2" = 0, Old Value: 1, (Status: 0x0)

2019-05-23T07:46:39.018Z cpu3:2099884)VSCSI: 2623: handle 8192(vscsi0:0):Reset request on FSS handle 2493474 (0 outstanding commands) from (vmm0:Server2016GEN10)

2019-05-23T07:46:39.018Z cpu7:2097359)VSCSI: 2903: handle 8192(vscsi0:0):Reset [Retries: 0/0] from (vmm0:Server2016GEN10)

2019-05-23T07:46:39.018Z cpu3:2099884)VSCSI: 2623: handle 8193(vscsi0:2):Reset request on FSS handle 724011 (0 outstanding commands) from (vmm0:Server2016GEN10)

2019-05-23T07:46:39.018Z cpu7:2097359)smartpqi: pqisrc_taskMgmt:780 :[177:0.0][1,0,0]:IN :(virt reset)

2019-05-23T07:46:39.018Z cpu7:2097359)smartpqi: pqisrc_taskMgmt:874: (virt reset) DONE

2019-05-23T07:46:39.018Z cpu7:2097359)smartpqi: pqisrc_taskMgmt:919: OUT 0

2019-05-23T07:46:39.018Z cpu7:2097359)VSCSI: 2691: handle 8192(vscsi0:0):Completing reset (0 outstanding commands)

2019-05-23T07:46:39.018Z cpu7:2097359)VSCSI: 2903: handle 8193(vscsi0:2):Reset [Retries: 0/0] from (vmm0:Server2016GEN10)

2019-05-23T07:46:39.018Z cpu7:2097359)VSCSI: 2691: handle 8193(vscsi0:2):Completing reset (0 outstanding commands)

2019-05-23T07:46:45.504Z cpu2:2099892)VSCSI: 2623: handle 8192(vscsi0:0):Reset request on FSS handle 2493474 (0 outstanding commands) from (vmm0:Server2016GEN10)

2019-05-23T07:46:45.504Z cpu2:2099892)VSCSI: 2623: handle 8193(vscsi0:2):Reset request on FSS handle 724011 (0 outstanding commands) from (vmm0:Server2016GEN10)

You need to contact HP on this case.

Found below HPE advisory,

https://support.hpe.com/hpsc/doc/public/display?docId=emr_na-a00041660en_us&docLocale=en_US

[jay0071]

Thanks for taking the time to look at logs. I will contact HP and see what they say