Dear community member,
I am facing an issue during automating an action in vROPS. I have created an action which would add the CPU if a VM has > 80% CPU usage. When the alert is thrown, the tasks are initialized but on vSphere the task fails with an error for Guest OS shutdown "A general system error occurred: Invalid fault". Kindly provide your insight on this:
1. VROPS Alerts triggered:
2. VROPS: Task failed:
Error: Unexpected exception, trace-back:[Traceback (most recent call last): File "/usr/lib/vmware-vcops/user/plugins/inbound/PythonRemediationVcenterAdapter3/scripts/reconfigureCommon.py", line 213, in shutdownGuestAndWait virtualMachine.ShutdownGuest() File "/usr/lib/vmware-vcops/user/plugins/inbound/PythonRemediationVcenterAdapter3/scripts/pySupport.zip/pyVpx/pyVmomi/VmomiSupport.py", line 542, in <lambda> self.f(*(self.args + (obj,) + args), **kwargs) File "/usr/lib/vmware-vcops/user/plugins/inbound/PythonRemediationVcenterAdapter3/scripts/pySupport.zip/pyVpx/pyVmomi/VmomiSupport.py", line 351, in _InvokeMethod return self._stub.InvokeMethod(self, info, args) File "/usr/lib/vmware-vcops/user/plugins/inbound/PythonRemediationVcenterAdapter3/scripts/pySupport.zip/pyVpx/pyVmomi/SoapAdapter.py", line 1201, in InvokeMethod raise obj # pylint: disable-msg=E0702 vmodl.fault.SystemError: (vmodl.fault.SystemError) { dynamicType = <unset>, dynamicProperty = (vmodl.DynamicProperty) [], msg = 'A general system error occurred: Invalid fault', faultCause = <unset>, faultMessage = (vmodl.LocalizableMessage) [], reason = 'Invalid fault' } ]
3. vSphere: Task failed:
Dear daphnissov,
Yes, I am able to shutdown the machine using vSphere/vCenter via Guest OS shutdown functionality. And even from vROPs I am able to use add CPU count option manually. But the automated action fails to perform shutdown as a part of "Add CPU count to VM" action.
So, to summarize:
1. "Shut Down Guest OS" from vCenter using menu option works:
2. "Set CPU Count and Memory for VM" option in vROPS works, so it shutsdown the VM and updates the CPU count and memory successfully:
3. "Set CPU count and Memory for VM" action when automated to be performed when an alert is triggered fails. The images from the post and logs are from this failure.