SrVMwarer
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Hot Shot

VMware-tools loses heat beats

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Hello Gurus,

I have an alarm that says the VMs are losing the Hear beats tried to find out what is that or how to solve and I wasn't able to find anything related VMware-tools is installed freshly with the same issue persist so hope I can find something related

Thanks in Advance for your help

Regards, İlyas
1 Solution

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SrVMwarer
Hot Shot
Hot Shot

We concluded that the Guest OS gets hung so VMware-tools stopped as consequence VMXNET3 is disabled or stopped so users disconnect from their VDI VMs Smiley Happy

We've refreshed the VDI VMs images and issue rsolved, just investigated on site today and all is fine that Gurus!

Regards, İlyas

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continuum
Immortal
Immortal

My suggestion: get a thicker skin here:

Sometimes vmware-tools behave like whiney little kids in kindergarden.

If it is the wrong day the start  crying when mother is out of sight for a second.

Heart-beats usually refers to to a procedure to track which host is using a file right now.

I look at this log-entries when I investigate failures of automatic backups, and other issues that occur when communication ESXi - to - VM is involved.

Just seeing those messages about lost heartbeats alone without any apparent function-problems along with it seems to be harmless - part of the background noise.

Do you need support with a recovery problem ? - send a message via skype "sanbarrow"
SrVMwarer
Hot Shot
Hot Shot

But when the beats is lost, the VMs freezes and it should be rebooted from Citrix mgmt console or from vCenter GUI

Regards, İlyas
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adgate
Enthusiast
Enthusiast

Seconded.

What is the VMware Tools' version?

Have you tried to downgrade and reproduce the issue?

continuum
Immortal
Immortal

when the VM has real problems we need to see full vmware.logs

Do you need support with a recovery problem ? - send a message via skype "sanbarrow"
SrVMwarer
Hot Shot
Hot Shot

We concluded that the Guest OS gets hung so VMware-tools stopped as consequence VMXNET3 is disabled or stopped so users disconnect from their VDI VMs Smiley Happy

We've refreshed the VDI VMs images and issue rsolved, just investigated on site today and all is fine that Gurus!

Regards, İlyas

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SrVMoussa
VMware Employee
VMware Employee

If you can console to the VMs from the vCenter then VMs didn't hung

Regards,
VMoussa
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