From VMware Tools 10.0.0.0 there are some new enahanced features started and one such feature is,
"Common Agent Framework: Common Agent Framework (CAF) provides the basic services necessary to simplify secure and efficient management of agents inside the guest virtual machines."
Uninstall the VMTools and install again.
Maybe there is a corrupted configuration files in the CAF folder. Please delete the folder "VMware CAF" C:\ProgramData\VMware
and re-install the VMtools.