VM won't power on

[spatel148]

One of my VMs won't power on at all. It keeps getting a generic error when trying to power on. It recently had an error that said: Virtual memory state change from green to gray" and then it has been in a powered off state.

[a_p_]

Welcome to the Community,

it's not easy to help without further details. What you may try though, is to reload the VM from the command line (see https://kb.vmware.com/s/article/1026043​)

André

[spatel148]

Here is a quick screenshot of the error

[a_p_]

Please post a screenshot of the Datastore Browser window, showing all the VM's files (with extensions, sizes, time stamps), and attach the VM's configuration (.vmx) file to a reply post.

André

[spatel148]

I have attached both. No i can't ping it either

[a_p_]

Check the VM's settings and set the virtual CD-ROM drive to "Client Device" (just to rule this out).

Did you already reload the VM, as mentioned in my first reply?

What happened to the hosts/storage with all the orphaned entries (maybe related)?

Has this VM been restored? When did it run for the last time?

André

[spatel148]

I haven't tried to reload the VM yet. I dont believe this VM has been restored. It was last used on 5/3. Not sure how to answer the other question

[a_p_]

Ok, then please make sure that you set the VM's virtual CD-ROM drive to "Client Device", and reload the VM to see whether this helps.

André

[spatel148]

That didnt help the issue. I still have plenty of resources available so not sure why that's not working. Where would i run the command line from? I don't see a tool on the vsphere client?

[spatel148]

I do see one orphaned entry for that same VM. What should i test with that?

[a_p_]

Where would i run the command line from? I don't see a tool on the vsphere client?

The KB article that I've provided contains a link on how to enable Tech Support Mode on a host (the host on which the VM is currently registered).

André