VCSA 6.7 Datastore browser empty - error 500

[lmanson]

Hello, after an update to my esx vembu backup is failing, i tracked this to a log file which shows it receives an error 500 from the api call.

I've copied and tried this URL in my browser, it still shows error 500. Funny thing, the error is shown if i try to browse inside a VM directory, besides that, I can browse all datastores normally.

OK: example.com/folder?dcPath=RackAPC&dsName=EMCdatastore

Nok: example.com/folder/exampleVM?dcPath=RackAPC&dsName=EMCdatastore

Im unable to find any logs which help me track this issue.

[continuum]

Can you browse the datastore with WinSCP / putty ?

[lmanson]

Hello, yes I'm able to browse datastores from vcenter html5 ui, and from SSH, there are no problems, only the datastore browser gives 'http error 500' when I want to enter inside a VM directory.

This is the only thinkg I found in logs:

2020-04-29T12:54:49.883Z

warning vpxd[28444] [Originator@6876 sub=Default] [NFC ERROR] Received fileIO error 2 from server: A file error was encountered -- NfcFssrvrRead: failed to read 13160 bytes @ 0 : Error

EDIT: FoundsSome one else has the same problem Cannot Open VM folder in url in vCenter appliance 6.7

Details:

vpxd-svcs-access

2020-04-29T12:54:49.478Z verbose vpxd[28444] [Originator@6876 sub=Default opID=7a796de3] [VpxVmomi] Invoking [retrieveContents] on [vmodl.query.PropertyCollector:propertyCollector] session [522f02a4-4fb9-1ddb-179f-977a6af7900a(52aaa81a-a8af-74ac-5c95-996e0aaf2d43)]

2020-04-29T12:54:49.479Z verbose vpxd[04218] [Originator@6876 sub=Vmomi opID=7a796de3] Invoke done: vmodl.query.PropertyCollector.retrieveContents session: 522f02a4-4fb9-1ddb-179f-977a6af7900a

2020-04-29T12:54:49.479Z verbose vpxd[28444] [Originator@6876 sub=HTTP server /folder] Converted file name = ds:///vmfs/volumes/52150dd9-40be00b1-0c11-40f2e9078432/VcenterServer

2020-04-29T12:54:49.480Z verbose vpxd[28444] [Originator@6876 sub=HTTP server /folder] Use default host [vim.HostSystem:host-165,192.168.100.11] for file ds:///vmfs/volumes/52150dd9-40be00b1-0c11-40f2e9078432/VcenterServer transfer.

2020-04-29T12:54:49.480Z verbose vpxd[28444] [Originator@6876 sub=Default opID=3a1d90e6] [VpxVmomi] Invoking [fileManagement] on [vim.NfcService:nfcService] session [522f02a4-4fb9-1ddb-179f-977a6af7900a(52aaa81a-a8af-74ac-5c95-996e0aaf2d43)]

2020-04-29T12:54:49.480Z info vpxd[04218] [Originator@6876 sub=vpxLro opID=3a1d90e6] [VpxLRO] -- BEGIN lro-1707328 -- nfcService -- vim.NfcService.fileManagement -- 522f02a4-4fb9-1ddb-179f-977a6af7900a(52aaa81a-a8af-74ac-5c95-996e0aaf2d43)

2020-04-29T12:54:49.484Z verbose vpxd[04218] [Originator@6876 sub=Vmomi opID=3a1d90e6] [ClientAdapterBase::InvokeOnSoap] Invoke done (192.168.100.11, vim.encryption.CryptoManager.IsEnabled)

2020-04-29T12:54:49.487Z verbose vpxd[04218] [Originator@6876 sub=Vmomi opID=3a1d90e6] [ClientAdapterBase::InvokeOnSoap] Invoke done (192.168.100.11, vpxapi.VpxaService.nfcMakeTicketByDatastore)

2020-04-29T12:54:49.487Z verbose vpxd[04218] [Originator@6876 sub=Vmomi opID=3a1d90e6] Invoke done: vim.NfcService.fileManagement session: 522f02a4-4fb9-1ddb-179f-977a6af7900a

2020-04-29T12:54:49.487Z info vpxd[04218] [Originator@6876 sub=vpxLro opID=3a1d90e6] [VpxLRO] -- FINISH lro-1707328

2020-04-29T12:54:49.538Z verbose vpxd[04191] [Originator@6876 sub=PropertyProvider opID=ProcessEventNotifications-4b63962d] RecordOp ASSIGN: latestEvent, EventManager. Applied change to temp map.

2020-04-29T12:54:49.883Z warning vpxd[28444] [Originator@6876 sub=Default] [NFC ERROR] Received fileIO error 2 from server: A file error was encountered -- NfcFssrvrRead: failed to read 13160 bytes @ 0 : Error

-->

2020-04-29T12:54:49.884Z error vpxd[28444] [Originator@6876 sub=HTTP server /folder] NfcFssrvr_IO returned 4, fileIOErr: 2

2020-04-29T12:54:49.884Z verbose vpxd[28444] [Originator@6876 sub=HTTP server /folder] Sent InternalServerError response for GET /folder/VcenterServer?dcPath=RackAPC&dsName=EMCdatastore

Thanks

PS: will continue my link in the other thread