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Use web or remote console to connect to TKG cluster on vSphere

I have provisioned a TKG cluster on vSphere and need to connect to the console to do some troubleshooting relating to DNS and http_proxy configuration. The following documentation suggests it is possible to connect to the web / remote console however for me these options seem to be unavailable i.e. the buttons are grayed out for the master and worker nodes: -

Connect to a Cluster Node as the System User with a Password

Is anyone aware of any way to connect to the cluster nodes, I am unable to connect via SSH either as these nodes are on the cluster range and I guess I would need to configure ingress for SSH to connect to these nodes via a external IP?

Thanks for any help anyone can provide.

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