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PMillard5002
Contributor
Contributor

Upgrade test host to ESXi7 fails with This Host Has unsupported devices

Hi there,

Just tried updating one of our test hosts to ESXi 7 and got the following error message:-

<UNSUPPORTED_DEVICES WARNING: This host has unsupported devices [<PciInfo ' [1000:005b 1028:1f31]'>, <PciInfo ' [1000:005b 1028:1f31]'>]>

How do I go about working out what the unsupported hardware is?

I have gone through the host and the PCI info is not listed under the PCI Devices page.

Any help would be appreciated.

By the way, I should state this is a standalone host not attached to vCenter at all

Many thanks,

Peter

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berndweyand
Expert
Expert

points to an megaraid-controller

what hardware do you use - is it supported für esxi 7.0 ? check on the hcl: http://vmware.com/go/hcl

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Alex_Romeo
Leadership
Leadership

Hi,

It was probably deprecated. As had happened for the Esxi 6.7 version.

Devices deprecated and unsupported in ESXi 6.7

VMware Knowledge Base

What hardware do you have?

ARomeo

Blog: https://www.aleadmin.it/
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berndweyand
Expert
Expert

but this device 1000:005b ist not listed in this kb - also it says nothing about which devices are depreciated in 7.0 - that will be a bunch of other devices

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Alex_Romeo
Leadership
Leadership

my link was an example. You need to find the document for new devices not compatible with version 7.0

That I haven't found yet.

Attached is the installation document of Esxi 7 released yesterday ... there may be references.

Blog: https://www.aleadmin.it/
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PMillard5002
Contributor
Contributor

Ah ok, the server we are trying to upgrade is a Dell PowerEdge R820

Id have to dig out the exact raid card etc that's installed.

I thought that it might be the FusionIO Drive II Duo that was causing it.

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Alex_Romeo
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Perfect! exact!

Blog: https://www.aleadmin.it/
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berndweyand
Expert
Expert

Dell R820 is supported to max 6.5U3 according to HCL

you had luck that it was running with 6.7

an here are the deprecated devices: VMware Knowledge Base

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PMillard5002
Contributor
Contributor

Yep its been running 6.7 U3 absolutely fine.

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Alex_Romeo
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Leadership

Another thing came to mind, is your version of Esxi 6.7U3 customized by Dell??

because if it is, you have to follow the DELL customizations, it is the version of Esxi 7 customized by Dell is not yet available.

ARomeo

Blog: https://www.aleadmin.it/
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berndweyand
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Expert

available since yesterday: Download VMware vSphere

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Alex_Romeo
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Leadership

ah! well.

Blog: https://www.aleadmin.it/
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PMillard5002
Contributor
Contributor

No this was the vanilla ESXi 6.7 u3 install non-customised.

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berndweyand
Expert
Expert

oh dont do that if a customized iso is available - youre missing vendorspecific drivers and ipmi - except when you have updatemanger and vendor vibsdepot included

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Techie01
Hot Shot
Hot Shot

Good to check if the device was managed by a vmklinux driver. If there is no matching native driver for that device in 7.0 ISO, it will not be supported in 7.0 . From the 7.0 release notes:

Deprecation of VMKLinux

In vSphere 7.0, VMKLinux driver compatibility has been deprecated and removed. vSphere 7.0 will not contain support for VMKLinux APIs and associated VMKLinux drivers. Custom ISO will not be able to have any VMKLinux async drivers. All drivers contained in an ISO must be native drivers. All currently supported devices which are not supported by native drivers will not function and will not be recognized during installation or upgrade. VCG will not show any devices not supported by a native driver as supported in vSphere 7.0.

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jspanier
Contributor
Contributor

VID 1000

DID 005b

SVID 1028

SSID 1f31

this is your Perc H710, which is unsupported in esxi7, as you can see in the VMware Compatibility Guide - I/O Device Search

Perc H710, H810 will not be recognized by esxi7, same currently for Perc H310, see Re: esxi7 does not recognize my Perc H310

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mynameisallan
Contributor
Contributor

I've a H710 Perc and got the same unsupported devices 1000:005b and 1024:1f38 but it loaded on the RAID...  It can see the RAID5 volume... and it booted... and so far it is working good - sees the RAID no problem....

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Mark_Fratto
Contributor
Contributor

I have the error as well

Unsupported devices  [1000:0073 1137:0072] found on the host.The upgrade has VIBs that are missing dependencies:

So I installed ESXi onto the internal USB port. which went fine, then imported my host backup which went fine, then went to upgrade and it is giving me the same error.  Apparently you cannot completely disable the embedded sas raid controller in the bios on the UCS B200 M3 where you are using it or not. Which is the only thing keeping me from upgrading. 

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Mark_Fratto
Contributor
Contributor

Never mind I got it going. Manually upgraded via iso and kvm and continued past warnings. All is good

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