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Update VMware Tools gives vix error code = 21009 and log file for vm shows "Operation not permitted". Manual upgrade works.

Hello.

Complete sequence from vmware.log of that vm:

"

2019-04-08T09:21:22.659Z| vmx| I125: VigorTransportProcessClientPayload: opID=VmToolsActionResolver-applyOnMultiEntity-74272-ngc:70012224-a9-fd-71ae seq=136226: Receiving ToolsInstallManager.Install request.

2019-04-08T09:21:22.659Z| vmx| I125: TOOLS INSTALL entering BEGINNING state.

2019-04-08T09:21:22.661Z| vmx| I125: ToolsISO: Using cached imageName 'windows.iso' for 'windows9srv-64' (refreshCount=3, lastCount=3).

2019-04-08T09:21:22.661Z| vmx| I125: ToolsISO: Selected Tools ISO 'windows.iso' for 'windows9srv-64' guest.

2019-04-08T09:21:22.865Z| vmx| I125: TOOLS INSTALL Attempting auto-upgrade.

2019-04-08T09:21:22.865Z| vmx| I125: TOOLS installed legacy version 10309, available legacy version 10338

2019-04-08T09:21:22.865Z| vmx| I125: TOOLS manifest update status is 3

2019-04-08T09:21:22.865Z| vmx| I125: TOOLS can be autoupgraded.

2019-04-08T09:21:22.865Z| vmx| I125: TOOLS INSTALL Launching auto-upgrader with args "".

2019-04-08T09:21:22.865Z| vmx| I125: TOOLS INSTALL autoupgrading old tools.

2019-04-08T09:21:22.865Z| vmx| I125: ToolsISO: Using cached imageName 'windows.iso' for 'windows9srv-64' (refreshCount=3, lastCount=3).

2019-04-08T09:21:22.865Z| vmx| I125: ToolsISO: Selected Tools ISO 'windows.iso' for 'windows9srv-64' guest.

2019-04-08T09:21:22.882Z| vmx| I125: FILE:open error on /vmfs/volumes/56b9c7ea-ddd95974-e79b-0017a477042c/packages/vmtoolsRepo/vmtools/windows.iso: Operation not permitted

2019-04-08T09:21:22.882Z| vmx| I125: Cannot open ISO image with upgrader binaries.

2019-04-08T09:21:22.882Z| vmx| I125: TOOLS INSTALL entering IDLE state.

2019-04-08T09:21:22.882Z| vmx| A100: ConfigDB: Setting toolsInstallManager.updateCounter = "14"

2019-04-08T09:21:22.887Z| vmx| A100: ConfigDB: Setting extendedConfigFile = "PCSCHEMATICLIC.vmxf"

2019-04-08T09:21:22.887Z| vmx| A100: ConfigDB: Setting toolsInstallManager.lastInstallError = "21009"

2019-04-08T09:21:22.887Z| vmx| I125: Vix: [vigorCommands.c:993]: VigorToolsInstallManagerCommandCallback: toolInstallErr = 12

2019-04-08T09:21:22.887Z| vmx| I125: VigorTransport_ServerSendResponse opID=VmToolsActionResolver-applyOnMultiEntity-74272-ngc:70012224-a9-fd-71ae seq=136226: Completed ToolsInstallManager request with messages.

2019-04-08T09:21:22.887Z| vmx| A100: ConfigDB: Setting toolsInstallManager.lastInstallError = "21009"

2019-04-08T09:21:22.887Z| vmx| I125: TOOLS INSTALL entering IDLE state.

2019-04-08T09:21:22.887Z| vmx| A100: ConfigDB: Setting toolsInstallManager.updateCounter = "15"

2019-04-08T09:21:22.893Z| vmx| A100: ConfigDB: Setting extendedConfigFile = "PCSCHEMATICLIC.vmxf"

2019-04-08T09:21:22.893Z| vmx| A100: ConfigDB: Setting toolsInstallManager.lastInstallError = "21009"

"

I mounted the ISO file window.iso and ran setup64.exe. It removed the old and installs the new. Unfortunenately it didn't upgrade the NSX drives but uninstalled them so I had to re-install those two afterwards. I ran setup64.exe. Maybe I should have run VMwareToolsUpgrader but anyway: Why does the upgrade not work?

/Peter

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