Lu3006
Contributor
Contributor

The required VMware Tools ISO image does not exist or is inaccessible. vix error code = 21000

vmx| I125: TOOLS INSTALL entering BEGINNING state.
2022-12-09T08:27:18.678Z| vmx| I125: ToolsISO: Error failed to verify signature using default cert: (null)
2022-12-09T08:27:18.678Z| vmx| I125: ToolsISO: Error signature check failed for Tools image map '/usr/lib/vmware/isoimages/isoimages_manifest.txt'.
2022-12-09T08:27:18.678Z| vmx| I125: GuestOS: GuestOS_GetToolsImageName: Failed to get Tools ISO image path.
2022-12-09T08:27:18.678Z| vmx| I125: TOOLS INSTALL could not find tools for this guest OS.
2022-12-09T08:27:18.678Z| vmx| I125: TOOLS INSTALL Initialization failed.
2022-12-09T08:27:18.678Z| vmx| I125: TOOLS INSTALL entering IDLE state.
2022-12-09T08:27:18.678Z| vmx| A100: ConfigDB: Setting toolsInstallManager.updateCounter = "7"
2022-12-09T08:27:18.686Z| vmx| A100: ConfigDB: Setting toolsInstallManager.lastInstallError = "21000"
2022-12-09T08:27:18.686Z| vmx| A100: ConfigDB: Setting toolsInstallManager.lastInstallError = "21000"
2022-12-09T08:27:18.686Z| vmx| I125: Vix: [68334 vigorCommands.c:712]: VigorToolsInstallManager_InitiateInstall: Tools error value is 1. Mapped VIX error value is 21000

Can anyone help me

Thank you

 

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2 Replies
maksym007
Hot Shot
Hot Shot

Tell us how do you want to install them first. Via vCenter or from Guest OS lvl? 

Which environment version, vSphere7? 

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Lu3006
Contributor
Contributor

I want upgrade VMware Tools

I download VMware Tools  Windows 12.1.0 , Linux 10.3.25

I follow "Installing and upgrading the latest version of VMware Tools on existing hosts (2129825)" to upgrade VMware Tools

My ESXi  is 6.5.0, 5969303

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