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gibarra94
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Spontaneous shutdown of one virtual machine.

Hi!

In our ESXi host  6.7.0, 13006603, our SUSE 12 VM's presents an spontaneous shutdowns on their guest.

SUSE Linux Enterprise Server 12 (x86_64)
VERSION = 12
PATCHLEVEL = 1

On VMware.log we can see the following at the time of shutdowns

2020-06-03T11:42:44.891Z| vmx| I125: TOOLS manifest update status is 3

2020-06-03T11:42:44.891Z| vmx| I125: TOOLS can be autoupgraded.

2020-06-03T11:42:44.891Z| vmx| I125: TOOLS Setting autoupgrade-checked TRUE.

2020-06-03T11:42:44.907Z| vmx| I125: TOOLS state change 3 returned status 1

2020-06-03T11:42:44.907Z| vmx| I125: Vix: [mainDispatch.c:4156]: VMAutomationReportPowerStateChange: Reporting power state change (opcode=2, err=0).

2020-06-03T11:42:44.907Z| vmx| I125: Tools: Changing running status: 2 => 1.

2020-06-03T11:42:55.632Z| svga| I125: MKSScreenShotMgr: Taking a screenshot

2020-06-03T11:42:55.825Z| svga| I125: SVGA-ScreenMgr: Screen type changed to ScreenObject

2020-06-03T11:42:55.844Z| svga| I125: VNCENCODE 3 VNCEncode: VNCEncode_ServerSetTopology - original root: (0, 0) size: (800, 600)

2020-06-03T11:42:55.844Z| svga| I125: VNCENCODE 3 VNCEncode: screen: 0 BoundingBox: (800x600) Screen (800x600) @ (0,0) bytesPerLine: 3200

2020-06-03T11:42:55.990Z| mks| W115: VNCENCODE 3 JPEG quality levels (min, mid, max). Input: (25, 35, 90) Clamped: (25, 35, 90)

2020-06-03T11:42:55.990Z| mks| I125: VNCENCODE 3 VNCEncodeChooseRegionEncoder: region encoder adaptive. Screen 1/1 @ Resolution: 800 x 600

2020-06-03T11:42:55.990Z| mks| W115: VNCENCODE 3 failed to allocate VNCUpdateCache

2020-06-03T11:42:56.150Z| vcpu-0| I125: VMMouse: CMD Read ID

2020-06-03T11:42:56.150Z| vcpu-0| I125: VMMouse: CMD Disable

2020-06-03T11:42:56.150Z| vcpu-0| I125: VMMouse: Disabling VMMouse mod

2020-06-03T11:43:08.190Z| vmx| I125: GuestRpc: Closing channel 1 connection 60

2020-06-03T11:43:08.218Z| vmx| I125: GuestRpc: Got RPCI vsocket connection 61, assigned to channel 1.

2020-06-03T11:43:08.278Z| vmx| I125: GuestRpc: Got error for channel 1 connection 61: Remote disconnected

2020-06-03T11:43:08.278Z| vmx| I125: GuestRpc: Closing channel 1 connection 61

2020-06-03T11:43:08.363Z| vmx| I125: GuestRpc: Got RPCI vsocket connection 62, assigned to channel 1.

2020-06-03T11:43:08.410Z| vmx| I125: GuestRpc: Got error for channel 1 connection 62: Remote disconnected

2020-06-03T11:43:08.410Z| vmx| I125: GuestRpc: Closing channel 1 connection 62

2020-06-03T11:43:20.562Z| mks| I125: SOCKET 3 (153) recv error 0: Success

2020-06-03T11:43:20.562Z| mks| I125: SOCKET 3 (153) VNC Remote Disconnect.

2020-06-03T11:43:20.562Z| mks| I125: MKSControlMgr: Remove VNC connection 0

2020-06-03T11:43:33.455Z| vmx| I125: GuestRpcSendTimedOut: message to toolbox-dnd timed out.

2020-06-03T11:43:56.202Z| vmx| I125: GuestRpc: Got RPCI vsocket connection 63, assigned to channel 1.

2020-06-03T11:43:56.231Z| vmx| I125: GuestRpc: Got error for channel 1 connection 63: Remote disconnected

2020-06-03T11:43:56.231Z| vmx| I125: GuestRpc: Closing channel 1 connection 63

I see some post that mention that an downgrade to 6.0 solved this issue (is not viable now)

Thanks!

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bbalido9
Contributor
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Hi,

Please attempt to reinstall VMware tools and see if the issue is reproducible.

If yes then please Enable hostd verbose logging to see why VMware tools to is not responding.

Thanks,

Balido

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