SultanOfSloths
Contributor
Contributor

Free trial registration page stuck spinning and loading.

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I'm attempting to download vSphere 7.0 update 2 and trying to register for an evaluation. I get to the page where I enter info about myself and my organization, accept the ToS, and hit "START FREE TRIAL". At this point the spinning blue wheel appears, and it never loads the next page. Things I've tried so far:

Tried Firefox, Edge/Chromium, and Chrome on 3 different machines. Tried using Ubuntu inside a VM. Cleared history/cache/cookies on each browser and machine. Reset my router. Disabled anti-tracking/ad-blocking settings. Tried downloading while connected to a different network.

I'm running out of ideas here and I haven't seen any recent posts about similar issues, so I'm at a loss for what could be causing this.

Any help would be greatly appreciated.

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e_espinel
Commander
Commander

Hello.
If you want to try the product then you have to get it in the product trial section, after registering you can download the product and you will have 60 days in demo mode (no license required).

If you want to try the product for 60 days (full feactures) and then get a free license (this license limits several feactures).

VMware vSphere Hypervisor 7

https://my.vmware.com/en/web/vmware/evalcenter?p=free-esxi7

VMware vSphere Hypervisor 6.7

https://my.vmware.com/en/web/vmware/evalcenter?p=free-esxi6

 

Verify that your server supports the version of VMware vSphere you want to install.

https://www.vmware.com/resources/compatibility/search.php

 

Enrique Espinel
Senior Technical Support IBM, Lenovo, VMware vSphere and Veeam Backup.
VMware VSP-SV, VTSP-SV, VTSP-HCI, VTSP 5
Please mark my comment as Correct Answer or assign Kudos if my answer was helpful to you, Thank you.
Пожалуйста, отметьте мой комментарий как Правильный ответ или поставьте Кудо, если мой ответ был вам полезен, Спасибо.

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e_espinel
Commander
Commander

Hello.
Some users report problems with accessing or downloading with different current browsers.

You can try with a private window in a browser that allows it like firefox or Waterfox classic.

You must have a registered user and password in My VMware. Registration is free. You must use this user to register for the product evaluation.

 

Enrique Espinel
Senior Technical Support IBM, Lenovo, VMware vSphere and Veeam Backup.
VMware VSP-SV, VTSP-SV, VTSP-HCI, VTSP 5
Please mark my comment as Correct Answer or assign Kudos if my answer was helpful to you, Thank you.
Пожалуйста, отметьте мой комментарий как Правильный ответ или поставьте Кудо, если мой ответ был вам полезен, Спасибо.
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SultanOfSloths
Contributor
Contributor

Thanks for the reply Enrique.

I've already tried a private browsing window in Firefox and Chrome, neither have worked. I also have an account with VMware.

I've attached an image of the issue, basically I submit my information (redacted for privacy) and once I enter the captcha and hit register a blue loading wheel appears and spins indefinitely. I've had a window open with that wheel spinning for 4 days now, and it's still spinning. I even RDP'd into another desktop PC in a different geographic region but the same issue happened.

Is there maybe a support line I can call or a way to submit a ticket? Maybe a customer service rep. can manually add the license to my account?

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e_espinel
Commander
Commander

Hello.
If you want to try the product then you have to get it in the product trial section, after registering you can download the product and you will have 60 days in demo mode (no license required).

If you want to try the product for 60 days (full feactures) and then get a free license (this license limits several feactures).

VMware vSphere Hypervisor 7

https://my.vmware.com/en/web/vmware/evalcenter?p=free-esxi7

VMware vSphere Hypervisor 6.7

https://my.vmware.com/en/web/vmware/evalcenter?p=free-esxi6

 

Verify that your server supports the version of VMware vSphere you want to install.

https://www.vmware.com/resources/compatibility/search.php

 

Enrique Espinel
Senior Technical Support IBM, Lenovo, VMware vSphere and Veeam Backup.
VMware VSP-SV, VTSP-SV, VTSP-HCI, VTSP 5
Please mark my comment as Correct Answer or assign Kudos if my answer was helpful to you, Thank you.
Пожалуйста, отметьте мой комментарий как Правильный ответ или поставьте Кудо, если мой ответ был вам полезен, Спасибо.
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ShroudeR
Contributor
Contributor

I am facing the same issue, please reply if you find a solution. 
I'll do the same

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MarvinHu
Contributor
Contributor

After changing my DNS server to Cloudflare and disabling all tracking protections in firefox, the download worked.
Normally I use PI-Hole as DNS server.

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joedandrea
Contributor
Contributor

I'm in the same boat, and I have a working Customer Connect login with a completed profile.

For me it doesn't matter what browser, what OS, what DNS server, whether I'm using private browsing mode, whether or not I've cleared browser cache, or what desktop/laptop/OS I'm using, and I've tried several all around, none of it matters.

I keep being asked to complete another CAPTCHA over and over with the error "Something went wrong. Please try again." See attached.

I'm fairly convinced at this point that it isn't me, given the exhaustive list of combinations I've been trying. But I'm also happy to be proven wrong. Clues welcomed!

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