VMware Skyline expects the unexpected in your environment, turning moments of panic into opportunities to shine. Get a proactive start to the new year by joining us for an informative webinar highlighting how proactive support with Skyline can transform your company's support experience. Skyline — already included within your current Production or Premier Support contract — increases the reliability of your VMware environment by identifying and providing recommendations for preventing potential issues. Skyline can also help decrease time to resolution for existing support requests. With Skyline, you’ve got control, and we’ve got your back.
SESSION TOPIC | DURATION | DATES | TIME | |
VMware Skyline Proactive Support | 45 minutes | Jan 16 Jan 23 Jan 30 | 7AM PST |
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Register today for the webinar that is most convenient for you. Each will include an overview of Skyline’s capabilities followed by a demo and Q&A session.
We look forward to your participation.
A key Skyline feature we’ll be demonstrating during the webinar is Skyline Log Assist. If you have ever had to manually upload a product log bundle for VMware Technical Support to troubleshoot a support request, you know it can be a lengthy, sometimes frustrating, process. Using Skyline Log Assist, you don’t have to upload your log file bundles manually anymore. Log Assist allows Skyline to automatically upload your log bundles (with your approval) to VMware Technical Support so our engineers can begin troubleshooting your issue right away. We will also be highlighting several new Skyline features, including Upgrade Recommendations, analysis timestamps and Integrations.
Transforming the Customer Support Experience in 2019 – Year in Review
https://blogs.vmware.com/kb/2020/01/transforming-the-customer-support-experience-in-2019-year-in-rev...
Ready to try Skyline and take advantage of Log Assist? Download and install Skyline today:
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James Walker
VMware Support Moderator
