Can't start conversion with standalone converter

[usuarioITgen]

Hi,

Im facing a problem with vmware vcenter standalone converter. So I installed it locally in a server 2008 R2 and 2012 R2. I tried with verison 5.5, 6.0.0, 6.1.0 and 6.2.0 and all of it give error.

When I connect and put the credentials and IP of the physical source machine (Linux Centos 6) it starts to connect, but stays for a while (10 o 15min) with the message: Retrieving source machine information.  Just to later send an error message: Unable to obtain hardware information for the selected machine.

I extracted the logs and look up for solutions. I did apply all changes I could find in vmware support page or other sources, but still the problem couldn't be solved.

I'm attaching the logs and hopefully you could help me out with a solution or guidance of where the problem could be.

[msripada]

I am guessing this is the problem in this case and found similar error in this Converting Ubuntu 16.04 LTS

2018-12-26T10:25:18.288-05:00 info vmware-converter-worker[03052] [Originator@6876 sub=Default] Impersonating user Administrator in session 52b088da-76df-3fec-43eb-ab14faedd124

2018-12-26T10:25:31.064-05:00 info vmware-converter-worker[03052] [Originator@6876 sub=Default] Could not find the session object cache, will create a new one

2018-12-26T10:25:31.064-05:00 info vmware-converter-worker[03052] [Originator@6876 sub=Default] Obtaining query results for host 172.26.144.124

2018-12-26T10:25:42.353-05:00 warning vmware-converter-worker[03052] [Originator@6876 sub=Default] Converter::Util::SysCommandWrapper::LogResult: Command return code: 249

2018-12-26T10:25:42.353-05:00 warning vmware-converter-worker[03052] [Originator@6876 sub=Default] Converter::Util::SysCommandWrapper::LogResult: Command stderr:

--> 28:eb:bc:24:bd:67:2f:95:62:f2:d6:6f:97:b2:f1:ec

-->

2018-12-26T10:25:42.353-05:00 error vmware-converter-worker[03052] [Originator@6876 sub=Default] [Converter Agent SysinfoQuery] while trying to execute "C:\Program Files (x86)\VMware\VMware vCenter Converter Standalone\plink.exe -noprompt -stdin-pass-and-key <ConverterPrivateKeyEnd> -P 22 -thumbprint <emptyThumbprint> root@172.26.144.124 file -L /sbin/init" received error code (249) with result: 28:eb:bc:24:bd:67:2f:95:62:f2:d6:6f:97:b2:f1:ec

-->

2018-12-26T10:25:42.353-05:00 error vmware-converter-worker[03052] [Originator@6876 sub=Default] [Converter Agent SysinfoQuery] ssh connection to host 172.26.144.124 failed because the host thumbprint was different: client: <emptyThumbprint>, host: 28:eb:bc:24:bd:67:2f:95:62:f2:d6:6f:97:b2:f1:ec

2018-12-26T10:25:42.353-05:00 error vmware-converter-worker[03052] [Originator@6876 sub=Default] Sysinfo Query failed with error [Converter Agent SysinfoQuery] ssh connection to host 172.26.144.124 failed because the host thumbprint was different: client: <emptyThumbprint>, host: 28:eb:bc:24:bd:67:2f:95:62:f2:d6:6f:97:b2:f1:ec

2018-12-26T10:25:42.354-05:00 info vmware-converter-worker[03052] [Originator@6876 sub=Default] Scheduled timer canceled, StopKeepAlive succeeds

2018-12-26T10:26:08.281-05:00 error vmware-converter-worker[03704] [Originator@6876 sub=Ufa.HTTPService] Failed to read request; stream: <io_obj p:0x01d53404, h:-1, <pipe '\\.\pipe\vmware-converter-worker-soap'>, <pipe '\\.\pipe\vmware-converter-worker-soap'>>, error: class Vmacore::TimeoutException(Operation timed out)

2018-12-26T10:28:38.457-05:00 info vmware-converter-worker[03440] [Originator@6876 sub=Default] Obtaining query results for host 172.26.144.124

2018-12-26T10:28:57.431-05:00 info vmware-converter-worker[03440] [Originator@6876 sub=Default] Converter::Util::SysCommandWrapper::LogCommand: Command 'C:\Program Files (x86)\VMware\VMware vCenter Converter Standalone\plink.exe' with the following arguments:

2018-12-26T10:28:57.431-05:00 info vmware-converter-worker[03440] [Originator@6876 sub=Default] args[0]: -noprompt

2018-12-26T10:28:57.431-05:00 info vmware-converter-worker[03440] [Originator@6876 sub=Default] args[1]: -stdin-pass-and-key

2018-12-26T10:28:57.431-05:00 info vmware-converter-worker[03440] [Originator@6876 sub=Default] args[2]: <ConverterPrivateKeyEnd>

2018-12-26T10:28:57.431-05:00 info vmware-converter-worker[03440] [Originator@6876 sub=Default] args[3]: -P

2018-12-26T10:28:57.431-05:00 info vmware-converter-worker[03440] [Originator@6876 sub=Default] args[4]: 22

2018-12-26T10:28:57.431-05:00 info vmware-converter-worker[03440] [Originator@6876 sub=Default] args[5]: -thumbprint

2018-12-26T10:28:57.431-05:00 info vmware-converter-worker[03440] [Originator@6876 sub=Default] args[6]: 28:eb:bc:24:bd:67:2f:95:62:f2:d6:6f:97:b2:f1:ec

2018-12-26T10:28:57.431-05:00 info vmware-converter-worker[03440] [Originator@6876 sub=Default] args[7]: root@172.26.144.124

2018-12-26T10:28:57.431-05:00 info vmware-converter-worker[03440] [Originator@6876 sub=Default] args[8]: cd /tmp/.vmware-sysinfo-uwhytdyozxyrtpyr/; ./vmware-sysinfo.sh

2018-12-26T10:28:57.431-05:00 info vmware-converter-worker[03440] [Originator@6876 sub=Default] args[9]: --noLogOutput

2018-12-26T10:30:31.048-05:00 info vmware-converter-worker[02980] [Originator@6876 sub=ThreadPool] Thread enlisted

2018-12-26T10:38:57.638-05:00 error vmware-converter-worker[03440] [Originator@6876 sub=Default] Converter::Util::SysCommandWrapper::Invoke: C:\Program Files (x86)\VMware\VMware vCenter Converter Standalone\plink.exe did not finish producing output after 600 seconds

[usuarioITgen]

Does this still apply if I'm using root to access the server? I understand the link you sent, is when you are using a different user with less privileges, am I wrong?

In any case I double checked the file and root is already in there,  Which I guess is the default configuration.