PaolaTorino
Contributor
Contributor

Warning: vSAN Build Recommendation Engine Health - VUM disabled or not installed

Hi everybody!
Our vSAN Skyline Health is reporting the warning "vSAN Build Recommendation Engine Health" with
"VMware Update Manager (VUM) is disabled or is not installed. Please make sure VUM is installed and functioning properly."

SkyLineHealth-2022-11-22.png

vSAN version is 7.0 Update 3(g)

I have already checked KB2150914, checked Internet connectivity through proxy server, clicked "Login to my.vmware.com" and provided VMware credentials. Update Manager configuration is correct and it is working (now it has been renamed to Lifecycle Manager).

Some lines from /storage/log/vmware/vsan-health/vmware-vsan-health-service.log
2022-11-22T10:14:04.073Z WARNING vsan-mgmt[61010] [VsanVumCoreUtil::CheckVumServiceStatus opID=noOpId] Failed to connect VUM service: no element found: line 1, column 0
2022-11-22T10:14:04.079Z WARNING vsan-mgmt[61010] [VsanVumCoreUtil::CheckVumServiceStatus opID=noOpId] Failed to connect VUM service: no element found: line 1, column 0
2022-11-22T10:14:04.080Z INFO vsan-mgmt[61010] [VsanVumIntegration::VumStatusCallback opID=noOpId] VUM is not installed or not responsive

Do you have any suggestions on how to fix the problem? Thanks in advance!

2 Replies
VM_Yamato
Hot Shot
Hot Shot

I think your situation is very similar or same with this situation.

VM_Yamato_0-1669623712534.png

https://docs.vmware.com/en/VMware-vSphere/7.0/rn/vmware-vsan-703-release-notes.html

This is from VMware vSAN 7.0 Update 3 Release note. This guide said "this is fixed on this release", but your case is not.

I think you should contact to VMware support and then should ask about this release note information.

Yamato Sakai
Technical Training Instructor | Dell Technologies Education
VCP-DCV 5,6.x, 2020, 2021
VCIX-DCV
VCIX-NV
vSAN HCI Master Specialist
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PaolaTorino
Contributor
Contributor

Thank you Yamato, I'll try with VMware Support and update the topic. Bye