vRealize Automation 8.2 VIDM Directory Intergration failure

[future2000]

Hi,

We have an issue which has presented itself in the last week. When accessing the vRealize Suite Lifecycle Manager > Identity & Tenant Management > Directory Management section the following error is displayed:-

Failre: Error occurred while fetching list of directories.

Existing users can login to vRealize Automation fine but we can now no longer make any changes to the directory, Integrated AD, configured. I have restarted the VIDM, vRealize Suite Lifecycle Manager, re-validated NTP and redeployed vRA. Nothing has changed the issue still exists. Does anyone know where I should look next to help resolve this issue.

Cheers

[RickVerstegen]

Confirm in vIDM if the directory is successfully syncing. And does it show users in the user and groups tab?

[future2000]

The VIDM Connector logs appears to show successfull directory sync events. Of course its not possible to view the directory itself from vRSLCM any longer. The User Management tab in vRLCM still shows the groups and changes can be made there.

I've just had a look at the vRLCM vmware_vrlcm_log and it shows the failures when attempting to enumerate our directory....

Failed to list directories on vIDMServer{host=hostname.local, tenant=null

java.lang.IllegalArgumentException: Class com.vmware.vrealize.lcm.vidm.common.dto.ad.sync.SyncRunResultsDTO["violationbytype"]java.util.LinkedHashMap["addUsersToGroup"].....

Looks like an unhandled exception in jackson-databind-2.10.2.jar from the rest of the error.

We have a pretty simple out of the box directory with nothing special in it whatsoever so if our environment is causing issues like these it very likely to be occurring elsewhere I'm sure!.

[Ajay1988]

Try an inventory sync from vRLCM for vIDM. 

Login to the tenant vIDM ( https://tenant01.ajay.local/SAAS/login/ in my case) and sync the directory again.

Ex:- https://idm8.ajay.local/ >>VIDM FQDN

Master-tenant >> master-tenant

Tenants > tenant01 and tenant02

https://tenant01.ajay.local/SAAS/login/