vCloud Director: Copied Media File Error

I am having this issue but it is not consistent, meaning some media file (iso) in public catalog i could just copy to my organization catalog without no issue.

So this particular iso for example,i keep having with this error (attached for the snip)

"Internal Server Error

- Object of type [MEDIA] with handle URI of [urn:uuid:d2763a2a-b10c-4459-a6ac-8be426c7405d] not found"

From the log, it doesnt tell any much of what caused it.

I could confirm there isnt any issue related with dire state of storage space since this iso only in 3GB size.

The same with storage policies i checked is enabled.

Any idea where to look  and how to fix this?

I will appreciated your input,thanks.

2 Replies
VMware Employee
VMware Employee

What version of Cloud Director are you running?

Looks like a similar issues was resolved in 5.5.1: VMware vCloud Director 5.5.1 Release Notes

0 Kudos
Hot Shot
Hot Shot

We had a slightly different issue in our environment where a catalog item deletion or trying to move that item to some other catalog was failing with error similar to:

Catalog Item not found: urn:uuid:22b2bd3f-7571-421b-8521-615e358d4c1e

This was problem with vCD 5.6 and 6.X in our environment and after raising abug with Dev team, we got following workaround

Create a new catalog with name say "Test"

Perform following queries in vccdb

Select id from catalog where name = 'Test';

-- 0xA98B41B495C1416AB1C65C14F72A619B

select * from logical_disk where name = 'Rhel6';

-- 0x75962741611A4FB2AA68D0789FFC06C2

Push the records of problematic catalog item to newly created catalog

insert into catalog_item(id,name,description,entity_id,entity_type,catalog_id,properties,date_created,advanced_properties,transfer_session_id,version_number,item_status,source_uri,last_successful_sync,content_etag)


(NEWID(),'new vapp',NULL,0x75962741611A4FB2AA68D0789FFC06C2,'',0xA98B41B495C1416AB1C65C14F72A619B,'0xACED0005737200116A6176612E7574696C2E486173684D61700507DAC1C31660D103000246000A6C6F6164466163746F724900097468726573686F6C6478703F400000000000007708000000010000000078',

'2013-11-05 23:03:28.237',NULL,NULL,5,'READY',NULL,NULL,NULL);

Post that we were able to delete the item from both old and new catalog. This issue we were encountering for both vApp template and iso files

Please consider marking this answer "correct" or "helpful" if you think your query have been answered correctly. Manish Jha | Operations Support Engineer | vCloud Air Operations vExpert 2015-17 | vExpert-NSX | vExpert-Cloud | VCAP6-DCV | VCP6-DCV | RHCE-7 Website :
0 Kudos