I am having this issue but it is not consistent, meaning some media file (iso) in public catalog i could just copy to my organization catalog without no issue.
So this particular iso for example,i keep having with this error (attached for the snip)
"Internal Server Error
- Object of type [MEDIA] with handle URI of [urn:uuid:d2763a2a-b10c-4459-a6ac-8be426c7405d] not found"
From the log, it doesnt tell any much of what caused it.
I could confirm there isnt any issue related with dire state of storage space since this iso only in 3GB size.
The same with storage policies i checked is enabled.
Any idea where to look and how to fix this?
I will appreciated your input,thanks.
We had a slightly different issue in our environment where a catalog item deletion or trying to move that item to some other catalog was failing with error similar to:
Catalog Item not found: urn:uuid:22b2bd3f-7571-421b-8521-615e358d4c1e
This was problem with vCD 5.6 and 6.X in our environment and after raising abug with Dev team, we got following workaround
Create a new catalog with name say "Test"
Perform following queries in vccdb
Select id from catalog where name = 'Test';
select * from logical_disk where name = 'Rhel6';
Push the records of problematic catalog item to newly created catalog
insert into catalog_item(id,name,description,entity_id,entity_type,catalog_id,properties,date_created,advanced_properties,transfer_session_id,version_number,item_status,source_uri,last_successful_sync,content_etag)
Post that we were able to delete the item from both old and new catalog. This issue we were encountering for both vApp template and iso files