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thompsoa
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vCloud Director 8.1 Cannot update VDC /Power-on vAPP / Edit VM Settings

Hi All,

We are experiencing problems with vCloud Director. The issues are:

- Unable to update any parameter of an  vOrg vDC

- Unable to power-on a vAPP

- Unable to Edit a VM settings

The only major changes we had during the last days were the Upgrade of vCenter Server to 6 Update 3

Attached the error messages.

Any ideas?

Thanks!

Alicia

cannot power on vAPP.jpg

error VDC.jpg

Alicia Thompson www.bakingclouds.com Twitter:@bakingclouds
1 Solution

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thompsoa
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Hi All,

After many weeks working with VMware Support sending logs and vCD databse dump we finally resolved the problem.

Basically vCD database was showing non-existing resource pools being used by each Org vDC causing the problems described in the original post.

Resolution

Run the following database command to delete the resources pools not being used by Org vDC

delete from vrp_rp where id=0x2116D432D6E14A2AB0AE755CA1FA538D 

You have to run the query per resource pool

Hope it helps!

Alicia Thompson www.bakingclouds.com Twitter:@bakingclouds

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5 Replies
Sreec
VMware Employee
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Is VM creation also failing on this OVDC ?

Is the issue specific to this OVDC ?

Can you test a vsphere VM creation on respective OVDC Cluster ?

When  you trigger any action like VM creation/deletion/poweron/off etc ,do you see any tasks running/failing in underlying vCenter Server ?

The error what you we are getting is not informational VCD debug logs will certainly have some information .

Cheers,
Sree | VCIX-5X| VCAP-5X| VExpert 6x|Cisco Certified Specialist
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Sreejesh_D
Virtuoso
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After vCenter upgrade, did you reconnect vCenter in vCloud Direcotr?

If no please do it first.

thompsoa
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Hi,

I have a case open with vmware support and waiting for next steps. What we found so far is that vCloud Director is not retrieving the correct res-group Id from vCenter. Seems that vCloud Director Database needs a clean-up.

This issue started after we restarted vCD services and a Provider merge couple of months ago

It only happens with old Org VDC, no problems with new ones.

Keep you posted,

Alicia

Alicia Thompson www.bakingclouds.com Twitter:@bakingclouds
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Sreejesh_D
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Thanks for the update Alicia, have a great day.

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thompsoa
Enthusiast
Enthusiast
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Hi All,

After many weeks working with VMware Support sending logs and vCD databse dump we finally resolved the problem.

Basically vCD database was showing non-existing resource pools being used by each Org vDC causing the problems described in the original post.

Resolution

Run the following database command to delete the resources pools not being used by Org vDC

delete from vrp_rp where id=0x2116D432D6E14A2AB0AE755CA1FA538D 

You have to run the query per resource pool

Hope it helps!

Alicia Thompson www.bakingclouds.com Twitter:@bakingclouds