VMware Cloud Community
ganbidada
Contributor
Contributor
‎12-11-2017 05:10 AM

VMware vCD tenant portal in 9.0

When i try to access the new tenant UI via the https://<vcd>/tenant/<tenant name>, i get a "Cannot contact server, you seem to be offline" error message. The vcd webconsole works fine and so does all the other functionality. Is there something that i need to set specifically to access the new tenant portal UI?

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Gak

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3 Replies
mhampto
VMware Employee
VMware Employee
‎12-15-2017 11:40 AM

Has the public addresses been configured? Seen something similar if that had not been configured. Otherwise is there any hits in the logs for this login?

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ganbidada
Contributor
Contributor
‎12-19-2017 06:41 AM

Yes, In the tenant portal section i have checked the Copy API URL settings checkbox. Is there any other configuration that needs to be done apart from this? I get the same error or a blank page even after the setting.

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LooseMoose
Enthusiast
Enthusiast
‎12-21-2017 04:02 PM

I had this issue too, does the IP work?

For me, I had to remove http://FQDN/api from the API URL settings to solve it after lengthy conversations with support.