elihuj
Enthusiast
Enthusiast

Failed to Start HTML5 UI

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I have a new installation of vCD 9.7 running on a CentOS 7 machine. I am able to open the legacy UI without issue. However, when I attempt to access the HTML5 UI I receive an error stating "An error was encountered during initialization. If this issue persists, please contact your service provider for assistance."

I do not see anything noticeable in the logs that would cause this error. Everything else seems to work without issue.

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paluszekd
VMware Employee
VMware Employee

Your endpoint is not set for proper H5 UI usage. This needs to be set and match your FQDN.

Go to the Provider Flex UI -> Administration -> Public Addresses

Ensure you set your API and Tenant Portal:

pastedImage_0.png

View solution in original post

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paluszekd
VMware Employee
VMware Employee

Your endpoint is not set for proper H5 UI usage. This needs to be set and match your FQDN.

Go to the Provider Flex UI -> Administration -> Public Addresses

Ensure you set your API and Tenant Portal:

pastedImage_0.png

View solution in original post

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elihuj
Enthusiast
Enthusiast

paluszekd that was it, thank you!

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