vRealize local users not working

[Khorrupt]

Anyone run into this issue?  I cannot log in with the local account "admin".  It says invalid username or password.  I can SSH into it fine with those credentials.  I have also tested another local account I created a couple weeks back, and that account is not working either.

I can log in with LDAP accounts fine, but just not local users.  I am trying to find if there is a service or anything that can be restarted to help this.

I also installed the latest hot fix 2 to vrealize this morning.  This problem was present before the update as well.

Thank you

[Anjani_Kumar]

Did you checked out if your local account is not locked out. As its happen it doesnt allow you to login saying wrong username/password.

you can unlock your local user password via below method shared in vmware kb.

Also you can reset your administrator password from here.

VMware KB: Resetting the Administrator password in VMware vRealize Operations Manager appliance

[Khorrupt]

Anjani,

Thank you very much for the reply.  I ended up not logging into that system for a good hour, and tried again and it worked.  However, I am getting another interesting issue regarding local users.  The first user account I had set up isn't allowing me to log in.  It still says bad username/password.  I reset the password, and checked the account locked was set to false.  For testing, I created a new test user and was able to log in just fine.  Something is tied to that account that is preventing me from logging in.

I am still investigating the issue.

[Anjani_Kumar]

Sure. And let us know too , once you come in to decision after investigating

[Khorrupt]

It looks like the issue is related to the Role they were assigned.  I didn't look at the role close enough that someone else here had created.  But all that role was assigned was "View dashboard home page".  I am going to dig deeper in this role to fix the issue, but as soon as I changed the role of that account to one of the built in ones, I was able to log in successfully. 

I guess I wish that there was some other type of error other than "bad username or password".

Thanks again for the help