vCenter backup close with error but backup file exist in ftp path

[moma13]

I backup vCenter with FTP and SFTP protocols.
backup file with more than 3GB exist in path but Backup Activity shows this error: BackupManager encountered an exception. See logs for details. https://vcenter-FQDN/appliance/support-bundle

$ cat /var/log/vmware/applmgmt/backupRestoreProgress.log
2021-12-13T12:09:37.978 [0] [MainProcess:PID-59053] [Progress::_updateProgress:Progress.py:146] INFO: prevProgress: 0
2021-12-13T12:09:37.979 [0] [MainProcess:PID-59053] [Progress::_updateProgress:Progress.py:153] INFO: progress: 5
2021-12-13T12:09:37.979 [0] [MainProcess:PID-59053] [Progress::_updateProgress:Progress.py:154] INFO: sizeSoFar: 18144
2021-12-13T12:20:42.323 [0] [MainProcess:PID-4392] [Progress::_updateProgress:Progress.py:146] INFO: prevProgress: 10
2021-12-13T12:20:42.324 [0] [MainProcess:PID-4392] [Progress::_updateProgress:Progress.py:151] INFO: ALERT: prevProgress(10) > currentProgress(5)
2021-12-13T12:57:22.275 [0] [MainProcess:PID-36688] [Progress::_updateProgress:Progress.py:146] INFO: prevProgress: 10
2021-12-13T12:57:22.276 [0] [MainProcess:PID-36688] [Progress::_updateProgress:Progress.py:151] INFO: ALERT: prevProgress(10) > currentProgress(5)
2021-12-13T13:48:51.526 [0] [MainProcess:PID-8742] [Progress::_updateProgress:Progress.py:146] INFO: prevProgress: 10
2021-12-13T13:48:51.527 [0] [MainProcess:PID-8742] [Progress::_updateProgress:Progress.py:151] INFO: ALERT: prevProgress(10) > currentProgress(5)

any idea?

[scott28tt · Accepted solution]

A moderator should be along to move your thread to the vCenter Server area, since you are not using Converter and not using an SDK.

[moma13]

Done