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9990374530
Hot Shot
Hot Shot

vCenter Server Appliance 6.5 Firstboot error

Hello experts,

Getting error while installing VCSA 6.5 UI installer. ny help would be appreciated

Encountered an internal error. Traceback (most recent call last): File "/usr/lib/vmidentity/firstboot/vmidentity-firstboot.py", line 2018, in main vmidentityFB.boot() File "/usr/lib/vmidentity/firstboot/vmidentity-firstboot.py", line 349, in boot self.configureSTS(self.__stsRetryCount, self.__stsRetryInterval) File "/usr/lib/vmidentity/firstboot/vmidentity-firstboot.py", line 1479, in configureSTS self.startSTSService() File "/usr/lib/vmidentity/firstboot/vmidentity-firstboot.py", line 1141, in startSTSService returnCode = self.startService(self.__sts_service_name, self.__stsRetryCount * self.__stsRetryInterval) File "/usr/lib/vmidentity/firstboot/vmidentity-firstboot.py", line 88, in startService return service_start(svc_name, wait_time) File "/usr/lib/vmware/site-packages/cis/utils.py", line 784, in service_start raise ServiceStartException(svc_name) ServiceStartException: { "resolution": null, "detail": [ { "args": [ "vmware-stsd" ], "id": "install.ciscommon.service.failstart", "localized": "An error occurred while starting service 'vmware-stsd'", "translatable": "An error occurred while starting service '%(0)s'" } ], "componentKey": null, "problemId": null }

Resolution

This is an unrecoverable error, please retry install. If you run into this error again, please collect a support bundle and open a support request.

 

 

 

9990374530_0-1664352289894.png9990374530_1-1664352318171.png

 

Regards

PK

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3 Replies
9990374530
Hot Shot
Hot Shot

Hello experts,

I tried to reinstall VCSA 6.5 UI installer but it failed again. Logs attached for your reference.

9990374530_0-1664446348575.png

9990374530_1-1664446437216.png

 

 

Tags (1)
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9990374530
Hot Shot
Hot Shot

Hello experts,

 

As checked DNS and NTP services are configured in place but still facing same issue.

 

Regards

PK

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navina
Enthusiast
Enthusiast

Did you validate both forward and reverse lookup?

Regards,
Navin A
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