I have three VMware ESXi 5.1 hosts that are being managed by one VMware vCenter Server 5.1.0. I am continuing to fight a probelm related to Active Directory Authentication with vSphere Client to the vCenter Server.
When logging in to vSphere Client to vCenter Server and using the "use Windows session credentials" checkbox, or Active Directory Authentication, I am getting an error stating "A general system error occurred: Cannot get user info"
BACKGROUND INFO AND TROUBLESHOOTING STEPS TAKEN SO FAR:
I was working fine just yesterday, and then today I lost the ability to login again with AD credentials. Can someone please direct me to fixing this annoying problem?
Did You resolve this issue?
I have got the same problem after upgrade vcenter server appliance from 5.1.0a to 5.1.0b.
If "use windows session credentials" checkbox is check, then I've got error: "General system error occurred: Cannot get user info" but if i put credentials manually then I can login without anny issues.
My vSphere Client OS is Windows 8 Ent and user have local administrator rights. My AD forest and domain level is 2012 but with the same AD on earlier version of VCSA i don't have any problem with login using Windows session credentials.
No. I had fixed the problem for a day, and then the issue has come back. As indicated earlier, I checked time sync and everything, and am still unable to login to the vCenter. It works fine into each individual host, but to the vCenter.
Any news about this problem? I have exactly the same problem with vCenter Server Appliance 188.8.131.5200 Build 947940 after update from 184.108.40.20600.
I can log perfectly if i type my windows credentials, but error appear if i use "use Windows session credentials"
Looks like its a known issue. Here is the workaround from VMware.
To resolve this issue, remove the existing Active Directory Identity Source, and recreate it with a Domain Alias:
Thanks for response yezdi, this solution doesnt work for me =(, i try so many times with some combination in domain alias (uppercases, lowercases..) but same problem.
I recreate AD conection and all ok:
And then, if a wrote manually user and pass in vsphere cliente, login in vcenter perfect:
But if login with "Use Windows session credentials" didnt work:
I have exactly the same problem with vCenter Server Appliance 220.127.116.1100 Build 947940 after update.
I can log perfectly if i type my windows credentials, but error appear if I check "use Windows session credentials"
I started to have this problem after updating to vcenter 5.1 Upadate 1. I can login to web client using session credentials, I can login with vpshere client by typing my credentials manually, but I cannot use session credential with vpshere client getting the same error.
Unfortunately I haven't found a solution.
RE: A general system error occurred: Cannot get user info
Just ran into the same issue. Corrected it by logging into the appliance web management console (https://[vceneterIP]:5480 in my case), logged in with local account (root) and re-entered domain and credentials on vCenter Server>Authentication screen. Rebooted just to be sure and working fine now. I've also created a new account specific for vCenter to use, so I took the oppotunity to change from a frequently used login domain admin account to the new account, both worked after re-applying the AD settings. All of this was after it broke after applying the build update to 18.104.22.16800 Build 1065184.
For what it's worth...
I go the exact same error and symptoms when I upgraded from vCenterAppliance 5.1a to 5.1 Update1.
Fixed it by adding the entry 'lsass' to the /etc/nsswitch.conf file in the vCA, then restarting vpxd service. KB is here: