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Enthusiast
Enthusiast

vCenter Issue - All VMs Showing as Orphaned

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This is a VCSA 6.0 with external PSC and linked mode. The Web Client doesn't work, but that is nothing new. I logged into the C# client and I am getting an error message on all the hosts and all VMs are showing as orphaned.

Error on host: Cannot synchronize host "hostname". License not available to perform the operation. Quick stats on "hostname" is not up-to-date.

vCenter.png

To try and resolve that error, I logged into one of the ESXi hosts and restarted all services. Made no difference. I also disconnected one of the hosts and attempted to reconnect it. I just end up getting the following error when trying to reconnect the host. "Can not assign a license to Host "hostname". Make sure the License Service is available."

I've restarted the VCSA and PSC several times. Restarted services on the VCSA. Checked the vpxd.log and this is what I am seeing.

2017-07-05T10:16:43.060-04:00 info vpxd[7FF50CB94700] [Originator@6876 sub=vpxLro opID=74736762] [VpxLRO] -- BEGIN task-internal-1135 -- PerfMgr -- vim.PerformanceManager.queryProviderSummary -- 523af613-d48b-7539-96e7-6b8978308d21(52cde336-c1de-cb5e-c432-3e5c4a098937)

2017-07-05T10:16:43.060-04:00 info vpxd[7FF50CB94700] [Originator@6876 sub=vpxLro opID=74736762] [VpxLRO] -- FINISH task-internal-1135

2017-07-05T10:16:43.067-04:00 info vpxd[7FF50CF9C700] [Originator@6876 sub=vpxLro opID=3e5421da] [VpxLRO] -- BEGIN task-internal-1136 -- PerfMgr -- vim.PerformanceManager.queryStats -- 523af613-d48b-7539-96e7-6b8978308d21(52cde336-c1de-cb5e-c432-3e5c4a098937)

2017-07-05T10:16:43.084-04:00 info vpxd[7FF50CF9C700] [Originator@6876 sub=vpxLro opID=3e5421da] [VpxLRO] -- FINISH task-internal-1136

2017-07-05T10:16:44.117-04:00 info vpxd[7FF50D2A2700] [Originator@6876 sub=vpxLro opID=HB-SpecSync-host-24@0-3d44e32e] [VpxLRO] -- BEGIN task-internal-1228 -- host-24 -- SpecSyncLRO.Synchronize --

2017-07-05T10:16:44.118-04:00 error vpxd[7FF50D2A2700] [Originator@6876 sub=licenseClientFaultTolerance opID=HB-SpecSync-host-24@0-3d44e32e] SetLicenseSourceSpec threw N7Vmacore9ExceptionE(License client start has failed.)

2017-07-05T10:16:44.188-04:00 info vpxd[7FF50D2A2700] [Originator@6876 sub=vpxLro opID=HB-SpecSync-host-24@0-3d44e32e] [VpxLRO] -- FINISH task-internal-1228

2017-07-05T10:16:44.566-04:00 info vpxd[7FF50D2A2700] [Originator@6876 sub=vpxLro opID=HB-SpecSync-host-663@0-26019a5d] [VpxLRO] -- BEGIN task-internal-1232 -- host-663 -- SpecSyncLRO.Synchronize --

2017-07-05T10:16:44.567-04:00 error vpxd[7FF50D2A2700] [Originator@6876 sub=licenseClientFaultTolerance opID=HB-SpecSync-host-663@0-26019a5d] SetLicenseSourceSpec threw N7Vmacore9ExceptionE(License client start has failed.)

2017-07-05T10:16:44.632-04:00 info vpxd[7FF50D2A2700] [Originator@6876 sub=vpxLro opID=HB-SpecSync-host-663@0-26019a5d] [VpxLRO] -- FINISH task-internal-1232

It shows that the license client start has failed, which seems obvious given the error I am receiving. Now I just need to know how to fix it.

https://tactsol.com https://vmware.solutions
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Enthusiast
Enthusiast

Just got off the phone with VMware support. Still have the issue. We will be resuming tomorrow.

https://tactsol.com https://vmware.solutions
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Enthusiast
Enthusiast

vCenter is now working again. I don't know the exact root cause, but the problem was on the PSC. The service "vmware-cm" would start, but then stop. Since we were unable to fix that service, it was decided to repoint the impacted vCenter to a PSC in another site that was working. After going through that process, vCenter is now working including the web client.

I still need to unregister and remove the broken PSC, rebuild a new one, and then go through the repoint process again, but at least it is in a working state.

https://tactsol.com https://vmware.solutions

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Virtuoso
Virtuoso

Didn't VMware provide root cause ! So it was recommended by them !

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