kp3k
Contributor
Contributor

vCenter Appliance 6.7 first boot Error 'updatemgr'

Hi, I need help

I did a new installation of vCenter Appliance 6.7, but installation finished with error :

Error while configuring vSphere Update Manager firstboot.

An error occurred while starting service 'updatemgr'

firstbootStatus.json shows

"failedSteps": "updatemgr-firstboot",

    "stepsStarted": 29,

    "stepsCompleted": 29,

    "totalSteps": 38,

updatemgr-firstboot.py_7725_stderr.log

2018-10-31 15:29:31,206  Register service with LS.

2018-10-31 15:30:11,486  Authz url https://192.168.122.7:443/invsvc/vmomi/sdk

2018-10-31 15:30:11,487  Setting solution user permissions.

2018-10-31 15:30:41,748  Register service with LS.

2018-10-31 15:31:12,098  Authz url https://192.168.122.7:443/invsvc/vmomi/sdk

2018-10-31 15:31:12,099  Setting solution user permissions.

2018-10-31T15:32:42.293Z  ERROR starting updatemgr rc: 2, stdout: , stderr: Start service request failed. Error: Service crashed while starting

2018-10-31 15:32:42,293  UpdateMgr received BaseInstallException '{

    "detail": [

        {

            "translatable": "An error occurred while starting service '%(0)s'",

            "localized": "An error occurred while starting service 'updatemgr'",

            "id": "install.ciscommon.service.failstart",

            "args": [

                "updatemgr"

            ]

        }

    ],

    "problemId": null,

    "componentKey": null,

    "resolution": null

}' during action 'firstboot'.

Traceback (most recent call last):

  File "/usr/lib/vmware-updatemgr/firstboot/updatemgr-firstboot.py", line 710, in Main

    updateMgrFB.firstbootAction()

  File "/usr/lib/vmware-updatemgr/firstboot/updatemgr-firstboot.py", line 687, in firstbootAction

    self.start_service()

  File "/usr/lib/vmware/site-packages/cis/firstboot.py", line 273, in start_service

    service_start(self.get_eff_service_name())

  File "/usr/lib/vmware/site-packages/cis/utils.py", line 1006, in service_start

    raise ServiceStartException(svc_name)

cis.exceptions.ServiceStartException: {

    "detail": [

        {

            "translatable": "An error occurred while starting service '%(0)s'",

            "localized": "An error occurred while starting service 'updatemgr'",

            "id": "install.ciscommon.service.failstart",

            "args": [

                "updatemgr"

            ]

        }

    ],

    "problemId": null,

    "componentKey": null,

    "resolution": null

}

2018-10-31T15:32:42.295Z  UpdateMgr firstboot failed

2018-10-31T15:32:42.295Z  Update Manager exception details [<cis.l10n.LocalizableMessage object at 0x7f3a52da34e0>]

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6 Replies
daphnissov
Immortal
Immortal

You must have internal DNS in your environment with forward and reverse DNS records created prior to deploying the vCSA. If you do not have this, you will not be able to use vCenter.

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kp3k
Contributor
Contributor

May someone help. DNS is not required. I't enough have DHCP for first installation in privat network.

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daphnissov
Immortal
Immortal

kp3k wrote:

May someone help. DNS is not required. I't enough have DHCP for first installation in privat network.

Yes, DNS absolutely IS required to successfully deploy vCSA.

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Vijay2027
Expert
Expert

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kp3k
Contributor
Contributor

Have anyone tried configuration without DNS but with adding name to etc/host?

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daphnissov
Immortal
Immortal

Yes, it fails. Once again, you must have DNS. If you don't have it, don't waste your time trying to deploy vCSA.

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