vCenter 6.7 - can't reset local admin account

[SeSchi]

Hello,

I've just taken over a vSphere setup from a retired workmate. The vCenter is version 6.0.7 Build 9232933 based on Windows Server 2016.

I currently have the problem that I can't login with the local Administrator account (don't know if it is a wrong password or wrong user/domain or something else). I only have a standard user account to log in to the Web GUI(s) BUT also the Admin account of the Windows Server (local and domain-admin), which is joined our company domain. I already tried to change the password with vdcadmintool.exe without success. Don't know if the local domain is right.

C:\Program Files\VMware\vCenter Server\vmdird>vdcadmintool.exe

==================

Please select:

0. exit

1. Test LDAP connectivity

2. Force start replication cycle

3. Reset account password

4. Set log level and mask

5. Set vmdir state

6. Get vmdir state

7. Get vmdir log level and mask

==================

3

  Please enter account UPN : cn=administrator,cn=users,dc=vSphere,dc=local

VmDirForceResetPassword failed (9106)

What can I do to gain access to the admin account?

Regards

Sebastian

[Alex_Romeo · Accepted solution]

Hi,

the user must be written in the UPN format:  administrator@vsphere.local    

aromeo

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[msripada]

1. Is your SSO domain vsphere.local or a custom one?

2. try the steps in this article https://grumpytechie.net/2017/03/01/resetting-vcenter-administrator-password-on-vcenter-6-x-applianc...

thanks,

MS

[Alex_Romeo]

Hi,

in fact, in that procedure the Administrator user is inserted in the UPN format, as I had written before.

He did not insert it in the required format.

Correct form:

its version

aromeo

[SeSchi]

Thanks AlessandroRomeo68​, works!

My fault

[Alex_Romeo]

Great! I'm happy.