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jiqbal
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Enthusiast

vCenter 6.5 failed to 6.5a upgrade with '3010'

Hi,

    I am trying to upgrade my Windows(W2k12R2) based vCenter 6.5 to 6.5a, it failed with the following error message

"Installation of component Common jars failed with error code '3010'. Check the logs for more details"

Where "PreInstall Validation Report for VMware vCenter Server v6.5.0" check list passed on all the pre-reqs.

I see following in the vminst.log

2017-03-12 17:19:34.551-07:00| vcsInstUtil-4944578| I: InstallStatus_SetStage: install stage: install-packages / (NULL)

2017-03-12 17:19:34.573-07:00| vcsInstUtil-4944578| I: InstallStatus_SetStage: install stage: install-packages / cis-upgrade-runner.msi

2017-03-12 17:19:34.592-07:00| vcsInstUtil-4944578| I: LaunchPkgMgr: Telling child to install "E:\vCenter-Server\Packages\cis-upgrade-runner.msi" with "ALLUSERS=1 ARPSYSTEMCOMPONENT=1 INSTALLPATH="C:\Program Files\VMware\vCenter Server\" APPDATAPATH="C:\ProgramData\VMware\vCenterServer\"  VM_UPDATE=1" details 0

2017-03-12 17:19:34.616-07:00| vcsInstUtil-4944578| I: wWinMain: Exe is told to run "E:\vCenter-Server\Packages\cis-upgrade-runner.msi" with "ALLUSERS=1 ARPSYSTEMCOMPONENT=1 INSTALLPATH="C:\Program Files\VMware\vCenter Server\" APPDATAPATH="C:\ProgramData\VMware\vCenterServer\"  VM_UPDATE=1" details 0

2017-03-12 17:20:58.416-07:00| vcsInstUtil-4944578| I: wWinMain: MSI install of "E:\vCenter-Server\Packages\cis-upgrade-runner.msi" reports success

2017-03-12 17:20:58.417-07:00| vcsInstUtil-4944578| I: InstallStatus_SetStage: install stage: install-packages / vmware-commonjars.msi

2017-03-12 17:20:58.446-07:00| vcsInstUtil-4944578| I: LaunchPkgMgr: Telling child to install "E:\vCenter-Server\Packages\vmware-commonjars.msi" with "ALLUSERS=1 ARPSYSTEMCOMPONENT=1 INSTALLPATH="C:\Program Files\VMware\vCenter Server\" APPDATAPATH="C:\ProgramData\VMware\vCenterServer\"  VM_UPDATE=1" details 0

2017-03-12 17:20:58.466-07:00| vcsInstUtil-4944578| I: wWinMain: Exe is told to run "E:\vCenter-Server\Packages\vmware-commonjars.msi" with "ALLUSERS=1 ARPSYSTEMCOMPONENT=1 INSTALLPATH="C:\Program Files\VMware\vCenter Server\" APPDATAPATH="C:\ProgramData\VMware\vCenterServer\"  VM_UPDATE=1" details 0

2017-03-12 17:21:26.440-07:00| vcsInstUtil-4944578| E: wWinMain: MSI result of install of "E:\vCenter-Server\Packages\vmware-commonjars.msi" may have failed: 3010 (0x00000bc2)

2017-03-12 17:21:26.440-07:00| vcsInstUtil-4944578| E: LaunchPkgMgr: Operation on vmware-commonjars.msi appears to have failed: 3010 (0x00000bc2)

2017-03-12 17:21:26.442-07:00| vcsInstUtil-4944578| I: PitCA_MessageBox: Displaying message: "Installation of component Common jars failed with error code '3010'. Check the logs for more details."

2017-03-12 18:45:56.580-07:00| vcsInstUtil-4944578| I: LaunchPkgMgr: Telling child to revert transaction

2017-03-12 18:45:56.580-07:00| vcsInstUtil-4944578| I: InstallStatus_SetStage: install stage: install-packages / revert-transaction

2017-03-12 18:46:02.064-07:00| vcsInstUtil-4944578| I: EndTransaction: Chain transaction 2 rollback result 0

2017-03-12 18:46:02.064-07:00| vcsInstUtil-4944578| I: wWinMain: We've been told our work is done, terminating

2017-03-12 18:46:02.064-07:00| vcsInstUtil-4944578| I: wWinMain: Releasing install mutex

...

..

I tried few times and even restart the vCenter host, couldn't overcome this.

Is there any known issues or do I need to do something before start the Upgrade. I do not see any thing been mentioned in the release notes​.

Thank You in advance...

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