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mhammett
Contributor
Contributor

vCSA 5.5 web interface inventory blank, VI Client inventory accurate

I didn't make any upgrades or system changes. I'm just using the local root account, no AD or other authentication integration.

Last night I tried to login to the web client, but couldn't (bad credentials). Some research pointed to the likelihood of the default password I was using expiring. I rebooted into the bash prompt and changed the root password.

I can login to vCenter with the VI Client and my inventory is complete. This works great except for the fact that I can't change any settings relating to a 5.5 VM through the client. I have to use the web interface. I login to the web interface and the inventory is blank.

Most of my searching revolves around authentication or permissions issues, but I have a rather simplistic system. As I stated above, the basic root account, no external authentication. That's not likely it, especially since it works in the standard client. I suspect the web interface somehow separated itself from the inventory service, but wouldn't know where to begin how to fix it nor what log files to look into.

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4 Replies
mhammett
Contributor
Contributor

*bump*

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akodenkiri
VMware Employee
VMware Employee

Can you please try to login as administrator@vsphere.local and check whether inventory data shows ?

Regards

Akash

---------------------------------------------------------------- If you found this or any other answer helpful, please consider to award points. (use Correct or Helpful buttons) Regards ak
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mhammett
Contributor
Contributor

I cannot login to that account with any known passwords.

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admin
Immortal
Immortal

the password should be the one that you provided during the installation.

But in case if you dont remember. Please follow the below steps;

To reset the administrator@vsphere.local password on the vCenter Server Appliance:

    1. Connect to the vCenter Server Appliance via SSH. For more information, see Enable or Disable SSH Administrator Login on the VMware vCenter Server Appliance section in the vCenter Server and Host Management Guide.
    2. Open the vdcadmintool service tool with this command:
      /usr/lib/vmware-vmdir/bin/vdcadmintool

      This console loads:
      ================================
      Please select:
      0. exit
      1. Test LDAP connectivity
      2. Force start replication cycle
      3. Reset account password
      4. Set log level and mask
      5. Set vmdir state
      ================================


    3. Press 3 to enter the Reset account password option.
    4. When prompted for the Account DN, enter:
      cn=Administrator,cn=users,dc=vSphere,dc=local

      A new password is generated.
    5. Use the generated password to log in to the administrator@vSphere.local account.

      Note: If the generated password contains an exclamation mark (!), perform the regeneration process a second time.
    6. After the password is regenerated, log in to the vSphere Web Client and change the password to be compliant with VMware's list of unsupported character. For more information, see vSphere 5.5 Single Sign-On administrator@vsphere.local password issues (2060637).

[Copied from the KB: 2034608 ]



~dGeorgey

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